Enthusiastic work eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of administrative task needs, multitasking and training in microsoft office. Motivated to learn, grow and excel in the organization.
Analyzed, evaluated and coordinated health care delivery systems and operations. Use personal computer for word processing software, and printing hardware to finalize projects, technical reports, and other related documentation from rough, handwritten drafts or rough drafts retrieved from the local area network. Operate microcomputer to electronically store, retrieve, and print a variety of standardized documents, developing appropriate formats, letters, form letters, standard paragraphs, and mailing lists. Use advanced computer applications including Microsoft Access and Excel to develop databases and spreadsheets to compile project reports for use by management both locally and at higher headquarters.
Conducted studies of health care delivery systems and operations, including services provided direct health care system, either through contracts or agreements. Work closely with Department Chiefs to develop annual program levels. Identifies healthcare initiatives and works with headquarter staff to secure funding for those programs. This includes planning, programming, and operations related to the following activities: Medical facility command; medical facility administration; medical services management; medical resource management; patient affairs/administration.
Managed Government Purchase Card program and was responsible for purchasing monthly utility bills and supplies for shop. Participated in policy making, planning/management decisions and flow chart processes that impact the operation of the service. Participated in process redesign teams; initiating and executing special projects while ensuring all requirements of compliance. Maintained awareness of available resources and making budgetary recommendations to appropriate leadership. Implemented efforts to improve systems and processes of multiple healthcare disciplines. Lead strategic planning for process improvement, risk management, patient safety. Served as the Patient Coach for section for Trusted care at the 509th Medical Group.
Administered internal review, quality and productivity initiatives for the organization. Advised leadership and Veterans Affairs of policies and procedures that will impact the measurement of workload
Provided majority of the healthcare needs as the primary point of contact. Served as the front line of contact with patients. Set the tone for the quality of healthcare and services for the customer. Utilize a high degree of tact and diplomacy as well as a caring, compassionate and sensitive manner. Promoted the registration and utilization of veteran online personal health records. Collected insurance information from veterans, their families, and other eligible patients. Interviewed patients to make the determination of eligibility for various medical services. Obtains information needed to obtain pre-approval from the insurance company to process billings. Updated and verified demographic information when scheduling appointments, adding patients to the Recall Reminder, managing consultation requests, the electronic waiting list, and notifying the patient of his/her scheduled appointment.
Received and screened telephone calls in a courteous and timely manner using privacy rules and established clinic processes. Forwards calls to team members as needed and/or take messages as needed.
Reviewed, analyzed, and maintained training records. Accurately maintained and updated records for military members. Upon written or verbal request followed standard operating procedures to research, analyze, and abstract information from the military members records.Managed contracts and agreements, ensuring standards are followed with legal and AFI requirements. Used multiple office automation software with varied functions to produce a varied functions to produce a wide range of documents,formats,etc. Monitors performance records to assure compliance with military requirements, processing functions involved required a varying number and sequence of steps and use of different functions from one assignment to another. Uses word- processing software to create,copy, edit, store, retrieve, and print forms, memos and letters. Used existing database or spreadsheet software to create, enter,enter, revise, calculate, and retrieve data for reports, used graphic software to provide graphs and charts for reports and presentations.
Serve as the primary point of contact to the squadron leadership/director for all administrative support programs such as task management, Government Travel Card (GTC) program, health care program, fitness program, safety program, accounts, security program, supply program and unit recognition program. Directly assists leadership in the management of all administrative support program functions.
Serves as the Squadron point of contact and liaison with the personnel flight on military and civilian personnel issues.
Performs other clerical and administrative work in support of the office/organization.
Performed work functions such as serving as medical support, performing record keeping duties, and providing miscellaneous support to the medical staff of the unit. Have practical knowledge of computerized data entry and information processing systems, Have experience with ALTA 3.0 and CHCS I. Have knowledge of the medical facility's organization and services, basic rules and regulations governing visitors and patient treatment, and a practical knowledge of the standard procedures, medical records, and medical terminology of the unit supported.
Experienced in receiving and relaying incoming and outgoing telephone, intercom, and electronic messages; receiving and directing patients and visitors, answering routine inquiries, and making appropriate referral of questions concerning patients' conditions;assembling patient records according to prescribed formats; scheduling appointments for patients with other medical services; keeping time and attendance records; ordering and keeping records of supplies; and receiving and distributing mail to medical staff and patients.
Transcribed medical dictation covering a wide range of medical specialties to complete accurate and medically acceptable patient records to include voice recordings, diagnoses and procedures, medical evaluation boards, consultations, tissue reports, radiology reports, technical and administrative information and other reports necessary for the patient records or relating to patient treatment. Can type 60 words per minute.
Performed maintenance of medical records and reviewed maintenance of medical records to ensure they are maintained in accordance with Air Force regulations/instructions and other established guideline. Performed a variety of administrative duties in support of the medical facility.
Reviewed and determined military dependents eligibility for specialty programs and care to the appropriate process and the corresponding authorization. Able to apply facility regulations to each individual patient.
Prepared, composed and reviewed correspondence in preparation for the purpose of obtaining or supplying information.
Provided general explanation actions taken and transmitted requested material related to common requests or questions.Received and processed documents and reports in accordance with established procedures for completeness and entered pertinent information into a variety of tracking systems. Completed requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).
Schedules appointments in accordance with MTF scheduling guidelines. Talks with, listens to dependents, helping them navigate the different programs available to them through facility. Identifies customer's concerns, performs the tasks required to resolve the issue accurately and timely, and follows-up as necessary to ensure a satisfactory resolution.
Analyzed and evaluated and also coordinates health care delivery systems and operations. Performed independently a variety of functions which include: fact finding, analyzing data and resolving complex problems.
Implemented efforts to improve systems and processes affecting the integration of multiple healthcare disciplines, e.g. (process improvement, risk management, patient safety, utilization review and credentialing and privileging).
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