Qualified in customer service, money handling and strategizing. Positive, upbeat and professional attitude toward workers, managers and guests. Talent for calmly managing fast-paced, high-volume work with continuous demands. Clear communicator and strong collaborator with great problem-solving abilities.
Skills
Employee Training and Supervision
Cash Handling
Multitasking and Organization
Time Management and Prioritization
Calm and Professional Under Pressure
Priority management
GPS and route planning
Safety and compliance
Transportation
MS Office
Office administration
Good telephone etiquette
Work History
01/2022 to 08/2022
Office Asssistant/CoordinatorCat5 Security Services – City, STATE,
Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Gathered and organized materials to support operations.
Coached employees through day-to-day work and complex problems.
Aided colleagues, managers and customers through regular communication and assistance.
Entered data, generated reports and produced tracking documents.
Entered and maintained departmental records in company database.
Managed filing systems for electronic and hard copy documents to keep organized records.
Maintained master schedule and set up appointments.
Oversaw technical, operational, clerical and customer service support activities.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
10/2016 to 12/2021
Driver Guard/Messenger SpecialistBrinks W.P.B – City, STATE,
Supervised work of contracted employees to keep on task for timely completion.
Developed and maintained courteous and effective working relationships.
Maintained energy and enthusiasm in fast-paced environment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Worked with customers to understand needs and provide excellent service.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Properly documented all specimens received using handheld device.
01/2016 to 09/2016
Call Center Customer Service SpecialistTurnkey Auto Group – City, STATE,
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Resolved concerns with products or services to help with retention and drive sales.
Answered average of Seventy calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Provided ongoing guest service.
Responded proactively and positively to rapid change.
Implemented and developed customer service training processes.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Trained new personnel regarding company operations, policies and services.
05/2015 to 12/2015
Subway/Sandwich artistOkeechobee – City, STATE,
Assisted customers in choosing menu items by providing food complementing information.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Trained team members to prepare sandwiches and other items according to instructions.
Greeted guests, promoted specials and took orders.
Filled out daily shift log to record amount of food prepared, used and leftover.
Executed sandwich artistry duties with very low occurrence of errors.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Expected in 2022 to to
Associate of Arts: Business Office Administartion Florida Career College - West Palm Beach, FL, GPA:
Expected in 05/2015 to to
High School Diploma: Palm Beach Lakes High School - West Palm Beach, FL GPA:
Elected to President for 21 Pearls in 2015.
Accomplishments
I volunteered my services in: Fast food restaurants. Teens against alcohol and drugs programs Boys & Girls Clubs/ Salvation Army School fundraisers. Girls and women groups.
Certifications
PST - Public Safety Telecommunicator
First Aid/CPR Certified
Microsoft office Training - Aug. 19, 2014/May 01, 2015
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