office assistant wound care medical assistant resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Hardworking and dependable healthcare professional with 10 years in both clinical and clerical support in a medical office. Excellent knowledge of medical terminology and billing procedures, EMR healthcare systems, skilled in working under pressure along with adaptability and learning new things. Caring, compassionate and always professional.

  • Attention to Detail
  • Quick Learner
  • Organization and Time Management
  • Referrals and Prior Authorizations through various insurance companies for in office procedures, hospital procedures, medications etc.
  • Medical Coding and Billing/ Insurance Claims
  • Exam Room Preparation
  • Quality Patient Care
  • Allscripts EHR, EPIC, Other EMR Systems
  • Verbal and Written Communication
  • Physician Assistance
  • Adaptable and Flexible
  • Teamwork and Collaboration
Ridgeway High School Memphis, TN, Expected in 05/2011 High School Diploma : - GPA :
Work History
Geisinger - Office Assistant/ Wound Care Medical Assistant
Troxelville, PA, 03/2022 - 11/2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Prepared and administered medications to alleviate patient symptoms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Assisted physicians and nurses with clinical office visits for new patient consultations, routine check ups, wound care in office procedures, etc.
  • Attended wound care education programs to gain knowledge on most recent techniques and procedures available.
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
Virginia Community College System - Medical Office Assistant
Norfolk, VA, 03/2012 - 03/2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Responded to correspondence from insurance companies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collected histories, vitals and current complaints via patient interviews.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into medical billing software
Urocenter - Office Assistant
City, STATE, 05/2011 - 03/2012
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained database for storage and retrieval of medical records.
  • Utilized multiple EMR systems to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Prepared and processed forms for government healthcare programs.
  • Pulled patient charts for physicians to prepare physicians for appointments.
  • Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
  • Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.

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Resume Overview

School Attended

  • Ridgeway High School

Job Titles Held:

  • Office Assistant/ Wound Care Medical Assistant
  • Medical Office Assistant
  • Office Assistant


  • High School Diploma

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