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office assistant wound care medical assistant resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking and dependable healthcare professional with 10 years in both clinical and clerical support in a medical office. Excellent knowledge of medical terminology and billing procedures, EMR healthcare systems, skilled in working under pressure along with adaptability and learning new things. Caring, compassionate and always professional.

Skills
  • Attention to Detail
  • Quick Learner
  • Organization and Time Management
  • Referrals and Prior Authorizations through various insurance companies for in office procedures, hospital procedures, medications etc.
  • Medical Coding and Billing/ Insurance Claims
  • Exam Room Preparation
  • Quality Patient Care
  • Allscripts EHR, EPIC, Other EMR Systems
  • Verbal and Written Communication
  • Physician Assistance
  • Adaptable and Flexible
  • Teamwork and Collaboration
Education
Ridgeway High School Memphis, TN, Expected in 05/2011 High School Diploma : - GPA :
Work History
Geisinger - Office Assistant/ Wound Care Medical Assistant
Troxelville, PA, 03/2022 - 11/2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Prepared and administered medications to alleviate patient symptoms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Assisted physicians and nurses with clinical office visits for new patient consultations, routine check ups, wound care in office procedures, etc.
  • Attended wound care education programs to gain knowledge on most recent techniques and procedures available.
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
Virginia Community College System - Medical Office Assistant
Norfolk, VA, 03/2012 - 03/2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Responded to correspondence from insurance companies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collected histories, vitals and current complaints via patient interviews.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into medical billing software
Urocenter - Office Assistant
City, STATE, 05/2011 - 03/2012
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained database for storage and retrieval of medical records.
  • Utilized multiple EMR systems to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Prepared and processed forms for government healthcare programs.
  • Pulled patient charts for physicians to prepare physicians for appointments.
  • Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
  • Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.

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Resume Overview

School Attended

  • Ridgeway High School

Job Titles Held:

  • Office Assistant/ Wound Care Medical Assistant
  • Medical Office Assistant
  • Office Assistant

Degrees

  • High School Diploma

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