Office Assistant/Receptionist Resume Example

I am a personable and astute person with proven time management and collaboration skills developed from customer service experience and office assistance. I obtain strong interpersonal skills enhanced by my previous employers that helped me develop confidence and communication abilities. I have learned the understanding of general skills and the importance of working as part of a team, learning from others and developing as a professional. I am very team-oriented, who works well in a collaborative environment, yet thrives on goal achievements. I have become a reliable Office assistant, skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. I have become proficient in using diverse software to produce professional spreadsheets, reports and correspondence. I guarantee you, I will get the job done with accuracy and success for the company and future customer relationships.

• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, products, promotions and orders. 
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Returned all routine and general customer calls in a timely manner.
• Answered customers' questions and addressed problems and complaints in person and over the phone. 
• Developed long-term relationships with customers which increased repeat business.
• Received and processed cash and credit payments for in-store purchases.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
• Assisted in the managing of the company database and verified, edited and modified member information.
• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Educated customers on product and service offerings.
• Reviewed and updated client correspondence files and scheduling database
• Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.