I am a personable and astute person with proven time management and collaboration skills developed from customer service experience and office assistance. I obtain strong interpersonal skills enhanced by my previous employers that helped me develop confidence and communication abilities. I have learned the understanding of general skills and the importance of working as part of a team, learning from others and developing as a professional. I am very team-oriented, who works well in a collaborative environment, yet thrives on goal achievements. I have become a reliable Office assistant, skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. I have become proficient in using diverse software to produce professional spreadsheets, reports and correspondence. I guarantee you, I will get the job done with accuracy and success for the company and future customer relationships.
- Exceptional Multi-TaskingÂ
- Outgoing and DependableÂ
- Sharp Problem Solving
- Administrative support
- Telecommunication skills
- Bilingual (Spanish)
- Strong organizational skills
- Verbal/written communication
- Team player mentality
- Microsoft Word, Excel, PowerPoint
- Data Entry
- Mail management
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, products, promotions and orders.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Returned all routine and general customer calls in a timely manner.
- Answered customers’ questions and addressed problems and complaints in person and over the phone.
- Developed long-term relationships with customers which increased repeat business.
- Received and processed cash and credit payments for in-store purchases.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Assisted in the managing of the company database and verified, edited and modified member information.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Educated customers on product and service offerings.
- Reviewed and updated client correspondence files and scheduling database
- Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Bloomingdale, NJ, 01/2019 - 09/2020
Answered approximately 80+ phone calls daily and pleasantly welcomed visitors to office.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
Fresh Meadows, NY, 05/2017 - 12/2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Hotel Manager on daily basis
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Balanced accounts and conducted nightly audits to keep bookkeeping current
Tulsa, OK, 10/2016 - 05/2017
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Used register system to ring up customer purchases, process payments and issue receipts
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
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School Attended
- Homedale High School
Job Titles Held:
- Office Assistant/Receptionist
- Front Desk Receptionist
- Sales Associate
Degrees
- High School Diploma
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