(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

I am a personable and astute person with proven time management and collaboration skills developed from customer service experience and office assistance. I obtain strong interpersonal skills enhanced by my previous employers that helped me develop confidence and communication abilities. I have learned the understanding of general skills and the importance of working as part of a team, learning from others and developing as a professional. I am very team-oriented, who works well in a collaborative environment, yet thrives on goal achievements. I have become a reliable Office assistant, skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. I have become proficient in using diverse software to produce professional spreadsheets, reports and correspondence. I guarantee you, I will get the job done with accuracy and success for the company and future customer relationships.

Summary of Skills
  • Exceptional Multi-Tasking 
  • Outgoing and Dependable 
  • Sharp Problem Solving
  • Administrative support
  • Telecommunication skills
  • Bilingual (Spanish)
  • Strong organizational skills
  • Verbal/written communication
  • Team player mentality
  • Microsoft Word, Excel, PowerPoint
  • Data Entry
  • Mail management
Homedale High School Homedale, ID, Expected in 2016 High School Diploma : - GPA :
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, products, promotions and orders. 
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Returned all routine and general customer calls in a timely manner.
  • Answered customers’ questions and addressed problems and complaints in person and over the phone. 
  • Developed long-term relationships with customers which increased repeat business.
  • Received and processed cash and credit payments for in-store purchases.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Assisted in the managing of the company database and verified, edited and modified member information.
  • Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Educated customers on product and service offerings.
  • Reviewed and updated client correspondence files and scheduling database
  • Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Work Experience
Salvation Army Usa - Office Assistant/Receptionist
Bloomingdale, NJ, 01/2019 - 09/2020
  • Answered approximately 80+ phone calls daily and pleasantly welcomed visitors to office.

  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management

  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
Aimbridge Hospitality - Front Desk Receptionist
Fresh Meadows, NY, 05/2017 - 12/2018
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Managed customer complaints and rectified issues to complete satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Hotel Manager on daily basis
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
Bob Moore Auto Group - Sales Associate
Tulsa, OK, 10/2016 - 05/2017
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Used register system to ring up customer purchases, process payments and issue receipts
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

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School Attended

  • Homedale High School

Job Titles Held:

  • Office Assistant/Receptionist
  • Front Desk Receptionist
  • Sales Associate


  • High School Diploma

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