LiveCareer-Resume

office assistant leasing agent resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly competent professional who can be trusted with even the most confidential projects. Excels in turning disorganized environments into smooth running operations and overhauling administrative processes to improve accuracy and efficiency. A self starter and quick learner who exceeds expectations. Proficient in MS office ( word, excel, powerpoint, access, outlook, quickbooks).

Skills
  • Property Amenities
  • Business Partnerships
  • Background Checks
  • Record Keeping
  • Operations Management
  • Disturbance Handling
  • Vacancy Marketing
  • Decision Making
  • Legal Issue Resolution
  • Client Relations
  • Contract Negotiation
  • Event Planning
  • Spreadsheet Tracking
  • Customer Relations
  • Clear Communication
  • Team Building
  • QuickBooks and Sage 50
  • Creative and Adaptable
  • Data Entry
  • Multitasking and Prioritization
  • Social Media Engagement
  • Microsoft Office
  • Sales and Marketing
Experience
08/2018 to Current Office Assistant/Leasing Agent King Properties Inc. | City, STATE,
  • Maintained accurate records of correspondence with and from tenants.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Conducted informative and personalized tours, resulting in new leases.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Used conflict resolution skills to quickly resolve issues among residents.
12/2016 to 08/2018 Manager/Head Waiter Black Bear Diner | City, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored staff performance and addressed issues.
  • Entered time and attendance logs in preparation for payroll.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
95695 to 12/2016 Manager, Caterer, Waitress Ludy' BBQ & Catering | City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Entered time and attendance logs in preparation for payroll.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Recruited and hired qualified candidates to fill open positions.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Finalized banquet configurations by conducting thorough inspections with clients prior to event start.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Evaluated vendor options for individual events and selected suppliers offering high-quality and cost-effective ingredients.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education and Training
Expected in 06/2010 to to High School Diploma | Davis High School, Davis, GPA:
Expected in to to | Woodland Community College, Woodland, GPA:

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Resume Overview

School Attended

  • Davis High School
  • Woodland Community College

Job Titles Held:

  • Office Assistant/Leasing Agent
  • Manager/Head Waiter
  • Manager, Caterer, Waitress

Degrees

  • High School Diploma
  • Some College (No Degree)

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