office assistant resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Scanner machine
  • Shipping area
  • Reciving Area
  • English / spanish
Education and Training
North Plainfield High School North Plainfield, NJ Expected in High School Diploma : - GPA :
Medstar Research Institute - Office Assistant
Potomac, MD, 03/2018 - 12/2021
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly and salaried employees.
  • Processed employee rehires, transfers, terminations, garnishments and withholdings.
  • Established employee payroll files and updated existing files with new information.
  • Identified, researched and resolved issues with hours worked.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Administered payroll for large staff using various software programs.
  • Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Coordinated staff scheduling to promote smooth office operations.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Operated mail processing equipment and manually sorted mail.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Updated employee paperwork and records.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Maintained project-related records, contracts and change orders.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Complied with confidentiality regulations in handling customer information.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
  • Worked easily with office programs such as [Software] and [Software] to carry out daily team clerical needs.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered customer support and service experiences to promote more effective office environment.
  • Sent invoices to customers and made follow-up phone calls.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Answered customer questions, researched issues and directed visitors to correct office personnel.
  • Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Coordinated company records and resources to assist team members with special projects.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Relayed important information to recipients and provided shipping documentation along with packages.
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Prepared agendas and arranged staff and board meetings.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Managed client communication, scanning documents and distribution of mail.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
  • Screened visitors and directed to specific location for office safety.
  • Managed electronic calendars using [Software] and scheduled meetings, appointments and conference calls.
  • Managed material flow and cataloging materials by accurately maintaining references and files.
  • Developed and continuously improved digital filing and document management protocols.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Strengthened operational efficiencies and traceability while developing organization systems for financial reporting, cash deposits, staff schedules and merchandising.
  • Transcribed documents and maintained high levels of accuracy.
  • Drafted documents for internal meetings.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Assisted front office staff by taking initiative to help upper management and coordinate [Type] events.
  • Automated office operations while managing record tracking and data communications.
  • Monitored office equipment and scheduled repairs.
  • Processed payments worth over $[Amount] daily, verifying cards and giving change for cash payments.
  • Coordinated arrangements for ground transportation, flight reservations and lodging.
  • Contacted customers regarding account updates and potential problems.
Crane Worldwide Logistics - Inventory Control Supervisor
Chino, CA, 04/2014 - 09/2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Recruited and trained new employees to meet job requirements.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Expanded global footprint by building launch plans into international locations.
  • Collaborated cross-functionally on [Action] which led to [Result].
  • Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
  • Employed extensive knowledge of [Type] system to make clones, snapshots, templates, monitor system and resources.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
  • Increased team performance from [Number]% to [Number]% through [Task].
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Mitigated learning hurdles and instructed [Type] personnel in problem-solving, social skills and decision-making through implementation of [Type] learning aids and methods.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Led team of [number] professionals with [number] direct reports.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Aided senior leadership by meeting with clients to research cases, collect data and interpret information for daily report generation.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Assessed current office procedures and implemented improvements, boosting productivity [Number]%.
  • Drafted manuals and resources to identify services to clients.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Directed administrative professional teams and assessed individual progress and efficiency.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Automated office operations, managed client correspondence and tracked records.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Managed $[Amount] million operational budget in development of programs and services to meet needs of diverse community members of various racial and socio-economic backgrounds.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Met with each associate to establish realistic monthly sales goals.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Managed programs for [Number] locations by supervising [Job title] and servicing over [Number] families.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Supervised [Number] [Job title]s completing efficient daily [Task] and [Task].
  • Identified business issues, creating customized solutions for individual problems.
  • Coordinated extensive planning, development of project milestones and budget for complex contracts.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw workforce schedules and allocated resources in collaboration with [Job title]s in order to achieve project goals.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assessed business expenditures and financial trends to implement realistic company budgets.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Nu-world Costmetic - Leader
City, STATE, 06/2001 - 11/2012
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Recorded inspection results after production runs.
  • Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
  • Kept operations area neat and orderly to minimize obstacles.
  • Weighed and loaded orders according to project specifications.
  • Unloaded and sorted products and transported items to proper locations.
  • Attended regular training sessions to increase machine operating skills.
  • Sorted and packaged products to prepare for processing or shipment.
  • Worked at fast and steady pace to meet production goals.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Accomplished production goals by working with speed and accuracy.

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Resume Overview

School Attended

  • North Plainfield High School

Job Titles Held:

  • Office Assistant
  • Inventory Control Supervisor
  • Leader


  • High School Diploma

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