LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Well-qualified in all areas of customer service. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Skilled in handling high call volumes. Skilled in de-escalating customers.

Skills
  • Complaint resolution
  • Credit card processing
  • International sales support
  • Sales expertise
  • Order fulfillment
  • Data Entry
  • Shipping procedures understanding
  • Creative problem solving
  • Recordkeeping strengths
  • Service standard compliance
  • Medical terminology knowledge
  • Administrative support
  • Multi-line phone talent
  • Computer proficient
  • Technical Support
  • Money handling abilities
  • Account Management
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Quick learner
  • Good listening skills
  • Microsoft Office
  • Payment Processing
  • Call center operations
  • Communication skills
  • Gathering information
  • Quality Assurance
  • Typing 60 wpm
  • Problem-solving skills
  • Office administration
  • Customer and client relations
  • Multi-line telephone systems
  • Sorting and labeling
  • Professional demeanor
  • Mail handling
  • Staff Management
  • Bookkeeping
Education
Lindsey Wilson College Columbia, KY Expected in 08/2017 Bachelor of Arts : Human Services - GPA :

Still attending.

Work History
Amazon.Com, Inc. - Seasonal Customer Service Associate
North Reading, MA, 05/2020 - Current
  • Increased customer satisfaction by resolving all types of Amazon account and order issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved account, billing, shipping, etc. problems, improved operations and provided exceptional client support.
Veolia - Customer Service Representative
Richmond, CA, 09/2014 - 01/2015
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Scheduled rides for Medicaid patients to doctor’s appointments.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Entered customer interaction details in software to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
Veolia - Customer Service Representative
Baton Rouge, LA, 06/2014 - 09/2014
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Recommended AT&T products and services to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Entered customer interaction details in software to track requests, document problems and record solutions offered.
  • Boosted sales revenue by skillfully promoting diverse product and service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding AT&T's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
Veolia - Customer Service Representative
Baytown, TX, 01/2010 - 01/2011
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided information to customers regarding Macy's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
Cooley - Office Assistant
San Francisco, CA, 08/2008 - 03/2010
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including clients.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Ensured business records were accurate by consistently updating customer information.
  • Offered departmental administrative support.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Executed record filing system to improve document organization and management.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.

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Resume Overview

School Attended

  • Lindsey Wilson College

Job Titles Held:

  • Seasonal Customer Service Associate
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • Office Assistant

Degrees

  • Bachelor of Arts

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