Office Assistant Resume Example Amazon

Andrea

Peters

Professional Summary

Well-qualified in all areas of customer service. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Skilled in handling high call volumes. Skilled in de-escalating customers.

Skills

Complaint resolution
Credit card processing
International sales support
Sales expertise
Order fulfillment
Data Entry
Shipping procedures understanding
Creative problem solving
Recordkeeping strengths
Service standard compliance
Medical terminology knowledge
Administrative support
Multi-line phone talent
Computer proficient
Technical Support
Money handling abilities
Account Management
Strategic sales knowledge
Professional telephone demeanor

Quick learner
Good listening skills
Microsoft Office
Payment Processing
Call center operations
Communication skills
Gathering information
Quality Assurance
Typing 60 wpm
Problem-solving skills
Office administration
Customer and client relations
Multi-line telephone systems
Sorting and labeling
Professional demeanor
Mail handling
Staff Management
Bookkeeping

Education

Lindsey Wilson CollegeColumbia, KY08/2017Bachelor of Arts: Human Services

Still attending.

Work History

Amazon- Seasonal Customer Service Associate
Virtual , VA05/2020 - Current

Increased customer satisfaction by resolving all types of Amazon account and order issues.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Resolved account, billing, shipping, etc. problems, improved operations and provided exceptional client support.

LogistiCare- Customer Service Representative
Norton, VA09/2014 - 01/2015

Answered constant flow of customer calls with up to 100 calls in queue per minute.
Scheduled rides for Medicaid patients to doctor's appointments.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Entered customer interaction details in software to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.

Sykes Enterprises Inc.- Customer Service Representative
Wise, VA06/2014 - 09/2014

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered constant flow of customer calls with up to 100 calls in queue per minute.
Recommended AT&T products and services to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Entered customer interaction details in software to track requests, document problems and record solutions offered.
Boosted sales revenue by skillfully promoting diverse product and service options.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Provided information to customers regarding AT&T's charge card and loyalty program and helped to open and activate new accounts.
Responded to customer requests for products, services and company information.

Kavanaugh Call Center- Customer Service Representative
Pennington Gap, VA01/2010 - 01/2011

Cultivated customer loyalty, promoted repeat customers and improved sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Regularly exceeded daily sales and product add-on quotas.
Provided information to customers regarding Macy's charge card and loyalty program and helped to open and activate new accounts.
Responded to customer requests for products, services and company information.

American Concrete Co- Office Assistant
Pennington Gap, VA08/2008 - 03/2010

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Processed payments and documented account changes for financial accuracy and transparency.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Managed multi-line telephone system and greeted claimants during office visits.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Maintained clean reception area to promote positive, professional environment for all stakeholders, including clients.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Ensured business records were accurate by consistently updating customer information.
Offered departmental administrative support.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Executed record filing system to improve document organization and management.
Routed incoming calls and faxes and drafted detailed messages to expedite response.

Resume Overview

Companies Worked For:

Amazon
LogistiCare
Sykes Enterprises Inc.
Kavanaugh Call Center
American Concrete Co

School Attended

Lindsey Wilson College

Job Titles Held:

Seasonal Customer Service Associate
Customer Service Representative
Office Assistant

Degrees

Bachelor of Arts : Human Services

Office Assistant Resume Example

Resume Score: 80%

Resume Overview

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