Efficient Office Assistant with 2 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed.
Skills
Meticulous attention to detail
Dedicated team player
Time management
Strong problem solver
Strong interpersonal skills
Self-starter
Experience
12/2018 to 09/2020
Office AssistantCounty Of Lake, California – Lake County, CA,
Managed reception and lobby area, greeted visitors and responded to requests for information.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Processed credit applications, resale certificate, and credit card authorizations forms paperwork efficiently to support smooth office procedures.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Dispersed incoming mail to correct recipients throughout office.
Filed and retrieved records to support business needs and boost team productivity.
Routed agreements, contracts and invoices through signature process.
Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Made orders for new office supplies based on demand and budgetary restraints.
Offered diverse clerical support to office team members, managed correspondence, answered approximately 150 telephone calls daily and tracked documentation.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
02/2018 to 12/2018
ReceptionistSunrise Senior Living – Florham Park, NJ,
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Took accurate messages for staff and management to facilitate open and speedy communication.
Answered calls to help over 150 customers each day.
Managed 4-line system to handle more than 150 incoming calls per day.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Oversaw office inventory by restocking supplies and submitting purchase orders.
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