Office Assistant resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Efficient Office Assistant with 2 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed.

  • Meticulous attention to detail
  • Dedicated team player
  • Time management
  • Strong problem solver
  • Strong interpersonal skills
  • Self-starter
12/2018 to 09/2020
Office Assistant County Of Lake, California Lake County, CA,
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Processed credit applications, resale certificate, and credit card authorizations forms paperwork efficiently to support smooth office procedures.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Dispersed incoming mail to correct recipients throughout office.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Routed agreements, contracts and invoices through signature process.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered approximately 150 telephone calls daily and tracked documentation.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
02/2018 to 12/2018
Receptionist Sunrise Senior Living Florham Park, NJ,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Answered calls to help over 150 customers each day.
  • Managed 4-line system to handle more than 150 incoming calls per day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
07/2014 to 02/2018
Hostess Trainer / Catering Server Wood Ranch BBQ Grill City, STATE,
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Collaborated with hosts to educate 12 employees on menu and procedural changes.
  • Developed and standardized new recipes to diversify kitchen offerings.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Supervised team of 12 employees in restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Answering phone calls.
  • Ensure that the front of the house was clean/organized.
  • Be of service to servers who needed an extra hand.
  • Deliveries (packed, delivered, set up).
  • Accommodating to all guest (elderly, children, and special need).
01/2013 to 12/2017
Professional Entertainer Glory Of Paradise City, STATE,
  • Improvised fun and engaging answers to questions from young children and parents.
  • Stayed in peak physical condition to maintain capability for handling long hours in heavy, hot costumes.
  • Entertained audiences through cheer routines, dances and personal post-event contact.
  • Stayed in character throughout photo sessions to give fans memorable experiences.
  • Incorporated feedback from choreographer to improve upon and add dimension to upcoming performances.
  • Worked closely with others to teach new techniques in polynesian artistry.
Education and Training
Expected in 06/2013
High School Diploma:
La Mirada High School - La Mirada, CA,
Expected in 11/2016
Cypress College - Cypress, CA

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Resume Overview

School Attended

  • La Mirada High School
  • Cypress College

Job Titles Held:

  • Office Assistant
  • Receptionist
  • Hostess Trainer / Catering Server
  • Professional Entertainer


  • High School Diploma

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