Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Administrative Assistant with over 6 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.

  • Office administration
  • Spreadsheet management
  • Correspondence Handling
  • AP/AR understanding
  • Invoice Processing
  • Credit and Collections
Work History
Office Assistant, 12/2015 to 02/2019
County Of Lake, CaliforniaLake County, CA,
  • Responded to customer requests for products, services and company information.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Sent notices to employees regarding expiring documentation.(Driver license, Medical cards, TABC)
  • Completed CDL employee employment verifications prior to hire.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Delivered friendly assistance with CDL new hires throughout interviewing and hiring process.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Greeted numerous visitors, vendors and interview candidates.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Developed and maintained spreadsheets in Excel to track and chart information such as Motor Vehicle Records and Commercial Vehicle Drivers.
  • Scanned and maintained confidential employee information and records, including new hire paperwork, and background checks.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
Customer Service Associate, 05/2011 to 06/2013
Maine HealthSanford, ME,
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Educated customers on product and service details and information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Certified Nursing Assistant, 08/2007 to 05/2010
RevohealthEdina, MN,
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering custom treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
Youth Leader, 08/2006 to 01/2009
Ymca Of AustinAustin, TX,
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to YMCA office.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Transported and escorted program participants to and from activities and on field trips.
High School Diploma: , Expected in 05/2005
Manor High School - Manor, TX
Associate of Arts: Criminal Justice, Expected in 12/2021
Austin Community College - Austin, TX

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School Attended

  • Manor High School
  • Austin Community College

Job Titles Held:

  • Office Assistant
  • Customer Service Associate
  • Certified Nursing Assistant
  • Youth Leader


  • High School Diploma
  • Associate of Arts

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