Administrative Assistant with over 6 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.
Skills
Office administration
Spreadsheet management
Correspondence Handling
AP/AR understanding
Invoice Processing
Credit and Collections
Work History
Office Assistant, 12/2015 to 02/2019 County Of Lake, California – Lake County, CA,
Responded to customer requests for products, services and company information.
Supported human resources staff with new hire orientations and monthly departmental meetings.
Sent notices to employees regarding expiring documentation.(Driver license, Medical cards, TABC)
Completed CDL employee employment verifications prior to hire.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Delivered friendly assistance with CDL new hires throughout interviewing and hiring process.
Processed payments and documented account changes for financial accuracy and transparency.
Greeted numerous visitors, vendors and interview candidates.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Developed and maintained spreadsheets in Excel to track and chart information such as Motor Vehicle Records and Commercial Vehicle Drivers.
Scanned and maintained confidential employee information and records, including new hire paperwork, and background checks.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
Customer Service Associate, 05/2011 to 06/2013 Maine Health – Sanford, ME,
Entered customer interaction details to track requests, document problems and record solutions offered.
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
Educated customers on product and service details and information.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Certified Nursing Assistant, 08/2007 to 05/2010 Revohealth – Edina, MN,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Delivered individualized patient care by recording vital signs, documenting observations, administering custom treatments and evaluating patient needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Youth Leader, 08/2006 to 01/2009 Ymca Of Austin – Austin, TX,
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Communicated with parents about campers' activities and reported concerns and suggestions to YMCA office.
Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Followed established emergency procedures to enable best possible resolution of incidents.
Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Transported and escorted program participants to and from activities and on field trips.
Education
High School Diploma: , Expected in 05/2005 Manor High School - Manor, TX GPA:
Associate of Arts: Criminal Justice, Expected in 12/2021 Austin Community College - Austin, TX GPA:
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