Office Assistant Resume Example Law Office Of Francis Henriquez

OFFICE ASSISTANT

Summary

Efficient Office Assistant with 12 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Skills

Insurance
Inventory
Sales
Scheduling
Spanish speaking
Dental terminology knowledge
Insurance eligibility verifications
Advanced MS Office Suite knowledge
Strong problem solver
Billing and coding
Schedule management
Strong interpersonal skills

Proofreading
Meticulous attention to detail
Self-starter
Microsoft Office
Inventory Management
Time management
Professional and mature
Dedicated team player
Certified Legal Office Assistant
Understands grammar
Resourceful

Experience

01/2017 - 05/2017Office AssistantLaw office of Francis Henriquez | South Gate, CA

Supported office needs including taking messages, scanning documents and routing business correspondence.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Dispersed incoming mail to correct recipients throughout office.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Collected payments, issued receipts and updated accounts to reflect new balances.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

08/2014 - 12/2017Office ReceptionistHop T Nguyen DDS. | Los Angeles, CA

Answering calls and scheduling or cancelling appointments.
Customer service.
Verifying patient insurance.
Billing insurance/ patients.
Managing correct report of ledger and finances.
Creating and Maintaining proper order of patient files.
Keep track of workers time cards.
Answering and returning phone calls.
Scheduling and cancelling appointments.
Entering patient information onto computer data base.
Taking patient pretest promptly and accurately.
Managing correct report of ledger, and closing out precisely.
Answered and directed incoming calls using multi-line telephone system.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Greeted visitors, assessed needs and directed to appropriate personnel.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Prepared, compiled and filed documents as well as reports presented to various parties.
Rendered information to callers and drafted office emails.
Processed payments and updated accounts to reflect balance changes.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Checked Medical and PPO Insurance documents for proper formatting, grammar and spelling with Softdent and Cagedent.
Assisted 25 visitors per day by directing to appropriate personnel and answering average of 80 calls and emails daily.
Oversaw office inventory by restocking supplies and submitting purchase orders.

09/2010 - 06/2012Sales AssociateBarnes & Noble | Los Angeles, CA

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Prepared cash deposits up to $1,00 with zero discrepancies.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

11/2009 - 12/2010CashierBath and Body Works | Montebello, CA

Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find specific products, answered questions and offered product advice.
Resolved issues with cash registers, card scanners and printers.
Inspected items for damage and obtained replacements for customers.
Processed 100 transactions per day with exceptional accuracy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned customer purchases, supporting transactions to streamline sales process.
Promoted specific item options to drive sales and achieve add-on purchases.
Learned roles of other departments to provide coverage and keep store operational.
Operated cash register, collected payments and provided accurate change.

Education and Training

11/2020Paralegal Certification : Pararalegal Studies
Downey Adult School | Downey, CA

Some College (No Degree): Criminal Justice
Azusa Pacific University | Azusa, CA

High School Diploma
California State University | Los Angeles

Language

Fluent in Spanish.

Resume Overview

Companies Worked For:

Law office of Francis Henriquez
Hop T Nguyen DDS.
Barnes & Noble
Bath and Body Works

School Attended

Downey Adult School
Azusa Pacific University
California State University

Job Titles Held:

Office Assistant
Office Receptionist
Sales Associate
Cashier

Degrees

11/2020 Paralegal Certification : Pararalegal Studies
Some College (No Degree) : Criminal Justice
High School Diploma

Office Assistant Resume Example

Resume Score: 80%

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