Office Assistant Resume Example
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OFFICE ASSISTANT
Summary
Efficient Office Assistant with 12 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Skills
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Experience
10/2019 - 03/2020Volunteer WorkCompany Name | City, State
- Instructed students and supported understanding of math concepts.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
- Instructed small groups of students in key subject concepts.
01/2017 - 05/2017Office AssistantCompany Name | City, State
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
08/2014 - 12/2017Office ReceptionistCompany Name | City, State
- Answering calls and scheduling or cancelling appointments.
- Customer service.
- Verifying patient insurance.
- Billing insurance/ patients.
- Managing correct report of ledger and finances.
- Creating and Maintaining proper order of patient files.
- Keep track of workers time cards.
- Answering and returning phone calls.
- Scheduling and cancelling appointments.
- Entering patient information onto computer data base.
- Taking patient pretest promptly and accurately.
- Managing correct report of ledger, and closing out precisely.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Rendered information to callers and drafted office emails.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Checked Medical and PPO Insurance documents for proper formatting, grammar and spelling with Softdent and Cagedent.
- Assisted 25 visitors per day by directing to appropriate personnel and answering average of 80 calls and emails daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
09/2010 - 06/2012Sales AssociateCompany Name | City, State
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Prepared cash deposits up to $1,00 with zero discrepancies.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
11/2009 - 12/2010CashierCompany Name | City, State
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved issues with cash registers, card scanners and printers.
- Inspected items for damage and obtained replacements for customers.
- Processed 100 transactions per day with exceptional accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register, collected payments and provided accurate change.
Education and Training
11/2020Paralegal Certification : Pararalegal Studies
Downey Adult School | City, State
Downey Adult School | City, State
Some College (No Degree): Criminal Justice
Azusa Pacific University | City, State
Azusa Pacific University | City, State
High School Diploma
California State University | City
California State University | City
Language
Fluent in Spanish.
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Resume Overview
School Attended
- Downey Adult School
- Azusa Pacific University
- California State University
Job Titles Held:
- Volunteer Work
- Office Assistant
- Office Receptionist
- Sales Associate
- Cashier
Degrees
- 11/2020 Paralegal Certification : Pararalegal Studies
Some College (No Degree) : Criminal Justice
High School Diploma
