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Office Assistant Resume Example

Resume Score: 80%

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KM
OFFICE ASSISTANT
Summary

Efficient Office Assistant with 12 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Skills
  • Insurance
  • Inventory
  • Sales
  • Scheduling
  • Spanish speaking
  • Dental terminology knowledge
  • Insurance eligibility verifications
  • Advanced MS Office Suite knowledge
  • Strong problem solver
  • Billing and coding
  • Schedule management
  • Strong interpersonal skills
  • Proofreading
  • Meticulous attention to detail
  • Self-starter
  • Microsoft Office
  • Inventory Management
  • Time management
  • Professional and mature
  • Dedicated team player
  • Certified Legal Office Assistant
  • Understands grammar
  • Resourceful
Experience
01/2017 - 05/2017Office AssistantLaw office of Francis Henriquez | South Gate, CA
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Dispersed incoming mail to correct recipients throughout office.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
08/2014 - 12/2017Office ReceptionistHop T Nguyen DDS. | Los Angeles, CA
  • Answering calls and scheduling or cancelling appointments.
  • Customer service.
  • Verifying patient insurance.
  • Billing insurance/ patients.
  • Managing correct report of ledger and finances.
  • Creating and Maintaining proper order of patient files.
  • Keep track of workers time cards.
  • Answering and returning phone calls.
  • Scheduling and cancelling appointments.
  • Entering patient information onto computer data base.
  • Taking patient pretest promptly and accurately.
  • Managing correct report of ledger, and closing out precisely.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Rendered information to callers and drafted office emails.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Checked Medical and PPO Insurance documents for proper formatting, grammar and spelling with Softdent and Cagedent.
  • Assisted 25 visitors per day by directing to appropriate personnel and answering average of 80 calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
09/2010 - 06/2012Sales AssociateBarnes & Noble | Los Angeles, CA
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Prepared cash deposits up to $1,00 with zero discrepancies.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
11/2009 - 12/2010CashierBath and Body Works | Montebello, CA
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and obtained replacements for customers.
  • Processed 100 transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register, collected payments and provided accurate change.
Education and Training
11/2020Paralegal Certification : Pararalegal Studies
Downey Adult School | Downey, CA
Some College (No Degree): Criminal Justice
Azusa Pacific University | Azusa, CA
High School Diploma
California State University | Los Angeles
Language

Fluent in Spanish.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Law office of Francis Henriquez
  • Hop T Nguyen DDS.
  • Barnes & Noble
  • Bath and Body Works

School Attended

  • Downey Adult School
  • Azusa Pacific University
  • California State University

Job Titles Held:

  • Office Assistant
  • Office Receptionist
  • Sales Associate
  • Cashier

Degrees

  • 11/2020 Paralegal Certification : Pararalegal Studies
    Some College (No Degree) : Criminal Justice
    High School Diploma

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