Office Assistant resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable employee seeking position. Offering excellent communication and good judgment.

  • Cashiering
  • Scheduling
  • Customer Service
  • Balance cash drawer
  • Volunteer recruitment
  • Price checking
  • One-on-one Instruction
  • Medical billing
  • Medical Terminology
  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Filing and data archiving
  • 75 WPM typing speed
  • Mail handling
  • Administrative support
  • CMS-1500 billing forms
Work History
09/2012 to Current
Office Assistant Cox Enterprises Sacramento, CA,
  • I go into hospitals and pull charts they designated to be billed. Check insurance eligibility and bad addresses. Find any documents lost from chart. Get chart ready for coding.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Drafted common document templates for use by executives and employees.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Entered Type data using Software, following procedures to keep information private.
  • Supported Type staff on special assignments, including Type and Type projects, through Action and Action.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Type database.
  • Organized and readied Type reports compiled from Type and Type data for submission to Job titles.
  • Recognized Type issues prior to escalation and applied Technique for effective resolution.
  • Monitored usage of Type supplies and contacted vendors to place new orders for replenishment.
  • Appraised Type and Type information to give customers appropriate answers regarding Type matters.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Coordinated travel arrangements for Type staff, such as setting appointments and securing transit and lodging accommodations.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Edited Type and Type documents to keep all company materials free of grammar errors.
  • Arranged meetings for Job titles and coordinated resources for use by all attendees.
  • Strategically distributed administrative tasks amongst Type staff and provided guidance to promote performance
  • Interacted with customers by phone, email or in-person to provide information.
  • Verified accuracy of business records by consistently updating customer information.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

09/2010 to 07/2011
Receptionist File Clerk Children's Health Irving, TX,
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Resolved customer problems and complaints.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered and quickly redirected large volume of calls on central system.
  • Greeted incoming visitors, handled phone lines, data entry, mailed statements and invoices, maintained safety materials for businesses.
  • Managed multiple tasks and met time-sensitive deadlines.
07/2008 to 08/2010
Lead Cashier Wegmans Food Markets, Inc. Fredericksburg, VA,
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Built effective training and coaching strategies to optimize team performance.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Displayed new stock and rotated existing products.
  • Developed standard operating procedures.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Received and processed customer payments.
  • Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Analyzed purchases for signs of fraud.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Increased customer loyalty and retention.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Expected in 08/2008
Certificate: Medical Office And Accounting
Counter Tutor Stellar College - 4300 Sisk Road,

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Resume Overview

School Attended

  • Counter Tutor Stellar College

Job Titles Held:

  • Office Assistant
  • Receptionist File Clerk
  • Lead Cashier


  • Certificate

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