Reliable employee seeking position. Offering excellent communication and good judgment.
Skills
Cashiering
Scheduling
Customer Service
Balance cash drawer
Volunteer recruitment
Price checking
One-on-one Instruction
Medical billing
Medical Terminology
Multi-Line Phone Proficiency
Advanced Clerical Knowledge
Filing and data archiving
75 WPM typing speed
Mail handling
Administrative support
CMS-1500 billing forms
Work History
09/2012 to Current
Office AssistantCox Enterprises – Sacramento, CA,
I go into hospitals and pull charts they designated to be billed. Check insurance eligibility and bad addresses. Find any documents lost from chart. Get chart ready for coding.
Arranged rapid office equipment repair and maintenance with vendors.
Drafted common document templates for use by executives and employees.
Executed record filing system to improve document organization and management.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Coordinated, scheduled and arranged business meetings and travel calendars.
Streamlined processing procedures for various financial and employee documents to improve traceability.
Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Entered Type data using Software, following procedures to keep information private.
Supported Type staff on special assignments, including Type and Type projects, through Action and Action.
Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Type database.
Organized and readied Type reports compiled from Type and Type data for submission to Job titles.
Recognized Type issues prior to escalation and applied Technique for effective resolution.
Monitored usage of Type supplies and contacted vendors to place new orders for replenishment.
Appraised Type and Type information to give customers appropriate answers regarding Type matters.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Coordinated travel arrangements for Type staff, such as setting appointments and securing transit and lodging accommodations.
Managed multiple projects simultaneously using organizational and analytical skills.
Edited Type and Type documents to keep all company materials free of grammar errors.
Arranged meetings for Job titles and coordinated resources for use by all attendees.
Strategically distributed administrative tasks amongst Type staff and provided guidance to promote performance
Interacted with customers by phone, email or in-person to provide information.
Verified accuracy of business records by consistently updating customer information.
Handled client correspondence and tracked records to foster office efficiency.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
09/2010 to 07/2011
Receptionist File ClerkChildren's Health – Irving, TX,
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Responded to inquiries from callers seeking information.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Corresponded with clients through email, telephone or postal mail.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Supported various administrative duties by proofreading, transcribing and invoicing.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Maintained building security by monitoring logbook and issuing visitor badges.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Resolved customer problems and complaints.
Liaised with vendors, contractors and professional services personnel to properly process orders.
Answered phone promptly and directed incoming calls to correct offices.
Answered and quickly redirected large volume of calls on central system.
Greeted incoming visitors, handled phone lines, data entry, mailed statements and invoices, maintained safety materials for businesses.
Managed multiple tasks and met time-sensitive deadlines.
07/2008 to 08/2010
Lead CashierWegmans Food Markets, Inc. – Fredericksburg, VA,
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained stock within optimal levels to meet expected customer and sales levels.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Resolved escalated customer disputes with special actions such as discounts.
Trained as Job title and provided back-up coverage to provide customers with optimal support.
Reviewed and resolved differences between accounting information and cash drawer.
Built effective training and coaching strategies to optimize team performance.
Educated employees on all job tasks, including register use, merchandising and customer service.
Assisted customers by answering questions and fulfilling requests.
Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Displayed new stock and rotated existing products.
Developed standard operating procedures.
Checked identification for proof-of-age for alcohol and tobacco sales.
Received and processed customer payments.
Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Analyzed purchases for signs of fraud.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Monitored self-checkout systems and provided assistance or intervention where required.
Restocked and organized merchandise in front lanes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Increased customer loyalty and retention.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Education
Expected in 08/2008
Certificate: Medical Office And Accounting Counter Tutor Stellar College - 4300 Sisk Road, GPA:
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