office assistant resume example with 5 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Industrious administrative team member with proven organizational, time management and multitasking abilities in high pressure settings. Consistently seek ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes. Professional and well-grounded office team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements. Reliable assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented. Versatile Office Assistant with 2-year background in office settings. Familiar with security, service and clerical standards. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Efficient Office Assistant with 2 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed. Talented assistant specializing in administrative support within busy law offices. Committed to delivering high-quality results with little supervision. Polite and attentive assistant offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

  • QuickBooks expert
  • Excel spreadsheets
  • Meeting planning
  • Business writing
  • Mail management
  • Time management
  • Meticulous attention to detail
  • Schedule management
  • Detailed meeting minutes
  • Self-starter
  • Professional and mature
  • Labor relations
  • Report writing
  • Dedicated team player
  • Understands grammar
  • Resourceful
  • Strong interpersonal skills
  • Strong problem solver
  • Proofreading
  • Workers' compensation knowledge
06/2020 to Current Office Assistant County Of Lake, California | Lake County, CA,
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Received and screened high volume of internal and external communications.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Routed agreements, contracts and invoices through signature process.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
  • Processed contracts and housing client paperwork efficiently to support smooth office procedures.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
02/2016 to 03/2020 Server/Restaurant Hostess Omni Hotels | Bretton Woods, NH,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 100%.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Served average of 10+ patrons daily at a family restaurant with exceptional service.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Processed customers' payments and provided receipts.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Rearranged tables and chairs, located or rolled extra silverware and arranged to prepare for large groups.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Sent orders to kitchen staff by computer.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Designed custom private function and banquet packages to accommodate groups of up to 40, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
03/2018 to 06/2019 Housekeeping Room Attendant Holiday Inn & Suites | City, STATE, Claire
  • Organized supplies for efficient use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Cleaned, sanitized and restocked bathrooms every day to keep facilities fresh.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Used disinfecting cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
  • Responded to guest requests for linens and toiletries items quickly, which increased patron satisfaction rates by 100% on company scorecards.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Completed more than 20 jobs each day while maintaining 100% satisfaction rating from customers.
  • Moved beds, sofas and table furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Reported guest issues, safety and maintenance concerns immediately to the supervisor.
  • Attended to 20 guest rooms, including sweeping, mopping, and vacuuming.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Coached new employees by demonstrating approved cleaning procedures.
Education and Training
Expected in | Quarryview Education Center, Waite Park, MN, GPA:

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Resume Overview

School Attended

  • Quarryview Education Center

Job Titles Held:

  • Office Assistant
  • Server/Restaurant Hostess
  • Housekeeping Room Attendant


  • Some College (No Degree)

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