Office Assistant resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
WWW:
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer service professional experienced with inbound and outbound customer service and collections. Personable personality that helps avoid call escalations. Proactive CSR with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Experienced CSR with over 6 years of experience in Customer Service Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Payment Processing
Information Confidentiality
Time Management
Data Gathering
Verbal and Written Communication
Organizing and Categorizing
Online Chat
Quick to learn product knowledge
Call Volume and Quality Metrics
Proactive Self-Starter
Solving Customer Concerns
Multi-Line Phone Proficiency
Document Uploading
Information Uploading
Establishing and Maintaining Customer Relationships
Critical Thinking
Excellent Attention to Detail
Answering Emails
Credit Card Payment Processing
Inbound and Outbound Calling
Problem Solving
Customer Service Experience
Decision Making Skills
Excellent Phone Etiquette
Work History
Office Assistant, 01/2015 - 09/2022 Legacy Health System – Camas, WA, Greenville, Mississippi
Completed clerical tasks such as filing, copying and distributing mail with 100% accuracy.
Interacted with customers by phone, email or in-person to provide information.
Delivered clerical support by handling range of routine and special requirements.
Developed correspondence letters, memos and emails.
Verified accuracy of business records by consistently updating customer information.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Managed multiple projects simultaneously using organizational and analytical skills.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Customer Service Manager, 10/2016 - 05/2022 Signode Industrial Group – Mobile, AL, Greenville, Mississippi
Resolved customer complaints while prioritizing customer satisfaction and loyalty increased sales by 20%.
Exceeded team goals and collaborated with staff members to implement customer service initiatives. Brought in at least 10% more new customers.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised at least 5 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Monitored customer service operations to assess agent performance and provide feedback.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat business and improved sales.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 100%.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
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