Accomplished and energetic Office Manager with a solid history of achievement in Managerial. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Sales, Staffing and Payroll. Dedicated Office Assistant with Twelve years of experience combining management and customer service expertise in Customer Service and High Volume call centers. Looking for a position as Customer Service Representative in a fast growing company.
Energetic work attitude
meticulous attention to detail
Proper phone etiquette
Active listening skills
Telephone inquiries specialist
Customer service expert
Adaptive & Dedicated team player
Assisted in the managing of the company database and verified, edited and modified members' information.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
Entered daily Customer work orders into database.
Entered payroll time sheets for 28 employees into data base.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Petersburg, VAOffice Assistant
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submittng payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic fileing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Schedule and confirm appointments for clients, customers, or supervisors.
Manage water/sewer taps & connection fees for Residential and commercial customers.
Make copies of correspondence or other printed material.
Provide services to customers, such as order placement or account information.
Conduct searches to find needed information, using such sources as the Internet.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Manage projects or contribute to committe or team work.
Order and dispense supplies.
Learn to operate new office technologies as they are developed and implemented.
Supervise other clerical staff and provide training and orientation to new staff.