LiveCareer-Resume

office assistant resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicate Office Assistant with excellent experience in customer services. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Skills
  • Spreadsheet management
  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Mail handling
  • Sorting and labeling
  • Office management
  • Office administration
  • Technical Support
  • Administrative support
  • Strategic planning
  • Database Management
  • Invoice Processing
  • Active Listening
  • Dependable and Responsible
  • Self-Motivated
  • Clerical Support
Education
Troy State University Montgomery , Expected in 05/2011 Master of Science : Human Resources Management - GPA :
Troy State University Montgomery , Expected in 12/2008 MBA : Business Administration - GPA :
Alabama State University Montgomery, AL Expected in 06/2005 Bachelor of Science : Computer Information Systems - GPA :
  • Dean's List (Graduated Cum Laude 3.1 GPA)


Wilcox Central High School Camden, AL Expected in 05/2001 High School Diploma : - GPA :
Work History
Internet Brands, Inc. - Office-Assistant
Columbus, OH, 05/2022 - Current
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
  • Greeted guests in with friendliness and professionalism
  • Updated database of contacts and resources for company-wide distribution
Walgreens - Application Specialist
Marrero, LA, 05/2019 - 05/2022
    • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
    • Offered strong customer service skills, keeping customers satisfied and increasing sales.
    • Maintain product knowledge to assist and educate customers on options availability.
    • Demonstrate features and benefits while assisting customers in making informed decisions based on needs and wants.
    • Provided customer service and was involved in training new team members each as needed.
Lowell General Hospital - Store Manager
Woburn, MA, 04/2016 - 09/2018
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering heal
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Rite Aid/Walgreens - Shift Supervisor
City, STATE, 09/2009 - 04/2016
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

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Resume Overview

School Attended

  • Troy State University
  • Troy State University
  • Alabama State University
  • Wilcox Central High School

Job Titles Held:

  • Office-Assistant
  • Application Specialist
  • Store Manager
  • Shift Supervisor

Degrees

  • Master of Science
  • MBA
  • Bachelor of Science
  • High School Diploma

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