office assistant resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicate Office Assistant with excellent experience in customer services. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

  • Spreadsheet management
  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Mail handling
  • Sorting and labeling
  • Office management
  • Office administration
  • Technical Support
  • Administrative support
  • Strategic planning
  • Database Management
  • Invoice Processing
  • Active Listening
  • Dependable and Responsible
  • Self-Motivated
  • Clerical Support
Troy State University Montgomery , Expected in 05/2011 Master of Science : Human Resources Management - GPA :
Troy State University Montgomery , Expected in 12/2008 MBA : Business Administration - GPA :
Alabama State University Montgomery, AL Expected in 06/2005 Bachelor of Science : Computer Information Systems - GPA :
  • Dean's List (Graduated Cum Laude 3.1 GPA)

Wilcox Central High School Camden, AL Expected in 05/2001 High School Diploma : - GPA :
Work History
Internet Brands, Inc. - Office-Assistant
Columbus, OH, 05/2022 - Current
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
  • Greeted guests in with friendliness and professionalism
  • Updated database of contacts and resources for company-wide distribution
Walgreens - Application Specialist
Marrero, LA, 05/2019 - 05/2022
    • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
    • Offered strong customer service skills, keeping customers satisfied and increasing sales.
    • Maintain product knowledge to assist and educate customers on options availability.
    • Demonstrate features and benefits while assisting customers in making informed decisions based on needs and wants.
    • Provided customer service and was involved in training new team members each as needed.
Lowell General Hospital - Store Manager
Woburn, MA, 04/2016 - 09/2018
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering heal
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Rite Aid/Walgreens - Shift Supervisor
City, STATE, 09/2009 - 04/2016
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

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Resume Overview

School Attended

  • Troy State University
  • Troy State University
  • Alabama State University
  • Wilcox Central High School

Job Titles Held:

  • Office-Assistant
  • Application Specialist
  • Store Manager
  • Shift Supervisor


  • Master of Science
  • MBA
  • Bachelor of Science
  • High School Diploma

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