office assistant resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Reliable office assistants skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

  • Excel spreadsheets
  • Insurance eligibility verifications
  • Medical terminology
  • Schedule management
  • Strong problem solver
  • Money Handling
  • Accounts payable/receivable
  • Payment processing
Education and Training
Pcm High School Monroe, IA Expected in 05/2011 High School Diploma : - GPA :
Wabtec Corporation - Office Assistant
Germantown, MD, 06/2019 - Current
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Scheduled appointments for patients via phone and in person.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Handled patient appointment scheduling by phone and in-person for practice with 17 physicians.
  • Used meditech software to process patient payments and update accounts.
  • Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
Fredbeans - Customer Service Representative
Doylestown, PA, 07/2017 - 05/2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Answered incoming telephone calls to provide store, products and services information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Caseys's General Stores - 2nd Assistant Manager
City, STATE, 03/2014 - 08/2017
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Oversaw daily operations, maintenance and administration of various properties.
Oak Grove Pork - Farrowing Technician
City, STATE, 04/2012 - 03/2013
  • Fed, watered and monitored pigs animals to keep all stock in peak health and optimal reproductive status.
  • Fed and watered over 1500 pigs animals daily, closely monitored behavior and noted health changes.
  • Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration and shearing.
  • Herded 1500 of pigs livestock to transport vehicles, fields and barns using specialized techniques for safety of animals.
  • Updated records with data about animal growth, feeding patterns, costs and behaviors.
  • Kept detailed feeding, medication, cleaning and behavior notes to increase lifespans of animals average of 5 years.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Resume Overview

School Attended

  • Pcm High School

Job Titles Held:

  • Office Assistant
  • Customer Service Representative
  • 2nd Assistant Manager
  • Farrowing Technician


  • High School Diploma

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