office assistant resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Committed and motivated with exceptional customer service and decision making skills. Self motivated, strong work ethic, professional demeanor and great initiative. Personable and communicative with sound judgment to handle diverse daily tasks with minimal oversight. Adapt and focused in learning new procedures.

Strong project management, multitasking and organizational skills developed over 25-year career. Bringing superior communication and time management abilities, leadership abilities and a problem-solving team player.

  • Professional and mature
  • Flexible
  • Detailed
  • Organized
  • Self Motivated
  • Multi-tasking and prioritization
  • Problem solving
  • Natural leader
  • Self-starter
  • Time management
  • Team leadership
  • Team collaboration
  • Dedicated team player
  • Excellent communication skills
  • Thrives under pressure
  • Deadline-oriented
  • Inventory control
  • Inventory supplies
  • Scheduling and calendar management
  • Accounting Skill
  • Invoicing and billing
  • Collections and invoice processing
  • Payment processing
  • Resolving discrepancies
  • Analyzing data
  • Administrative support
  • Database entry
  • Customer advocate
  • Customer follow-up
  • Building strong relationships
  • Quoting and pricing policies
  • Quality assurance
  • Renewing policies
  • Protecting information
  • Report preparation
  • Research and due diligence
  • Process improvement
  • Testing and deployment
  • Training and development
  • Training materials
  • Staff training and mentoring
  • Employee management
  • Presentations
  • Strong interpersonal skills
  • Microsoft Excel and Word
  • 10-key proficiency
  • Shipping and receiving understanding
Office Manager, 03/2021 to Current
Lighthouse AcademiesPine Bluff, AR,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks.
  • Directed and oversaw office personnel activities.
  • Directed team of 4 IT technicians
  • Processed A/R an daily deposits
  • Refurbished laptops and desktops
  • Traveled locally to any current clients or office personnel in need of pick up or drop off of computers or equipment.
  • booked and directed monthly staff meetings
  • Managed end completion of service for customers laptops or computers. Ensuring timely pick up.
  • Received daily inventory and closed or updated P.O.'s and sales orders in POS system.
  • Reconciled daily cash drawer and inventory at end os day.
Office Assistant, 10/2019 to 03/2021
Fabick CatForistell, MO,
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Managed daily bookkeeping functions with attention to accounts receivable and set up new accounts using credit payments.
  • Balanced reports and batch summaries to submit for approval.
  • completed morning deposit
  • reconciled trucks as they came in daily from routes.
  • participated in month end reconciling balances
  • assisted work from home lead manager with emails and other reports as needed.
Senior Auto Rater, 07/2007 to 09/2019
Crawford Murphy Tilly IncAurora, IL,
  • Collaborated with external underwriters and underwriter assistants in rating auto quotes, prospects, rerates, audits and midterms for several markets.
  • Trained and mentored new and existing employee's
  • Created and maintained SOP's for the national auto department in regards to all processes of quoting including material references, work arounds, state guidelines, shortcuts/tips.
  • Resolved any issues an internal or external employee may have had in regards to existing policy/quote.
  • Worked on existing problems within the department on finding the root cause and implementing /testing processes to improve or resolve the issue(s).
  • Cross trained in other departments to assist as needed.
  • Worked on various/numerous projects as needed. Some project time frames lasted several weeks or up to a year. Projects also, required multitasking current position to being pulled from current position to work only on existing project.

Over the course of several years with Liberty Mutual, I received numerous awards for customer service, training and projects. I have worked from home for the last three years with minimum supervision.

Accounting Assistant, 06/2004 to 07/2007
Northwest Bancorp, Inc.Bellefonte, PA,
  • Coordinated timely payments from vendors, clients and accountholders.
  • Calculated and verified all figures, calculations and documents.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Communicated internally with team members and employees across multiple departments and accounting to maintain accurate circulation and billing data.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Updated and reconciled accounts payable with purchase orders for accuracy.
  • Balanced reports and batch summaries to submit for approval.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Coded invoices and other records to maintain organized and accurate records.
Assistant Office Manager, 07/2001 to 05/2004
All Seasons ServicesCity, STATE,
  • Entered route drivers inventory slips into system and monetary amounts collected from vending machines.
  • Balanced daily inventory and monetary amounts collected.
  • Resolved any discrepancies with daily inventory and monetary collected.
  • Ran daily reports
  • Handled incoming calls from external customers and resolved any issue(s) or request(s) as needed.
  • Conducted weekly warehouse inventory. Collected weekly inventory from drivers. Balanced inventory and resolved any conflicts with inventory.
  • Placed orders for inventory warehouse weekly.
  • Assisted driver manager and sales manager as needed with reports, scheduling and various tasks.
  • Assisted in the handling on all monetary collected for pick up by Brink.
  • Filled in for Office/Driver manager when out of office.
Education and Training
Associate of Science: Business Administration And Management, Expected in 05/2001
Central Maine Technical College - Auburn, ME,
  • Dean's List Honoree
  • 3.9 GPA
  • Scholarship(s) Recipient
Additional Information

Past employment prior to what is listed also includes Customer Service, Employment Recruiter, Receptionist, Data Entry, Accounting.

Salary: Negotiable


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Resume Overview

School Attended

  • Central Maine Technical College

Job Titles Held:

  • Office Manager
  • Office Assistant
  • Senior Auto Rater
  • Accounting Assistant
  • Assistant Office Manager


  • Associate of Science

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