Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in Microsoft Suite and schedule management.

  • Excel spreadsheets
  • AS/400
  • Executive presentation development
  • Meeting planning
  • Advanced MS Office Suite knowledge
  • Schedule management
  • Legal administrative support
  • Detailed meeting minutes
  • Self-starter
  • Meticulous attention to detail
  • Resourceful
  • Understands grammar
  • Professional and mature
  • Strong interpersonal skills
  • Dedicated team player
  • Strong Interpersonal and Communication Skills
  • Scheduling
  • Event Planning
  • Interpersonal Skills
  • Computer Skills
  • Vendor Sourcing
  • Administrative Support
  • Attention to Detail
  • Teamwork and Collaboration
  • Organizing and Preparing Meetings
  • Self-Directed
  • Excel Spreadsheets
  • Verbal and Written Communication
  • Documentation and Reporting
  • Data Entry
  • Time Management
06/2022 to Current Office Assistant Sedgwick Claims Management Services, Inc. | Ontario, CA,
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered phone calls and welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Conducted office inventory checks and requested restock of supplies.
  • Resolved office equipment issues and scheduled service for advanced problems.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.
  • Supported bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
  • Assisted with event planning through meeting room preparation, catering arrangements and invitation distribution.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Coordinated staff scheduling to promote smooth office operations.
05/2016 to 06/2022 Program Administrator Alchemy Systems | Santa Clara, CA,
  • Managed program operations and provided strategic leadership for workers.
  • Collected key program data and analysis to support continuous improvement.
  • Generated short- and long-term strategic direction for program priorities to meet organizational objectives and metrics.
  • Led high-performing program team by developing and implementing recruitment, training and retention strategies.
  • Established strategy for program using evaluation outcomes and research to set goals and direction.
  • Applied statistical tools and techniques to monitor performance and finished goods.
  • Delivered required reporting data to help leadership create organization strategic plan.
  • Collaborated with stakeholders to support and execute internal and external communication efforts.
  • Conferred with professional and supervisory staff to coordinate plans and service delivery.
  • Partnered with internal and external teams to maximize resources and program effectiveness.
  • Coordinated with finance to create operating and capital budgets and provide fiscal oversight of resources.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Liaised between organizations, partners, stakeholder and members to promote and improve services and communication.
05/2016 to 06/2022 Sales Administrative Assistant Jbt Corporation | Atlanta, GA,
  • Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
  • Handled sales representative inquiries related to orders, product replacements and credits.
  • Supported sales leaders in scheduling customer meetings, booking travel and securing hotel accommodations.
  • Prepared presentations and communications materials for senior leadership team.
  • Booked meeting venues and served as main point of contact for sales events.
  • Tracked, reconciled and submitted monthly expense and credit card statements.
  • Worked closely with sales manager to grow customer base through social media postings.
  • Generated sales-focused prospect emails to serve as basis for sales team calls and appointments.
  • Created sales presentations for sales team members to facilitate completion of sales agreements.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
  • Used SugarCRM to note discussions with clients in company computer system and found resolutions to various issues.
03/2010 to 05/2015 Administrative Assistant/ Dis Hussmann Corporation | City, STATE,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Coordinated appointments, meetings and conferences.
  • Prepared and prioritized calendars and correspondence.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Monitored office equipment and scheduled repairs.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Education and Training
Expected in 01/2008 High School Diploma | Nashua High School South, Nashua, NH GPA:
Activities and Honors

New Business Development Territory Expansion Executive Presentations Competitive Market Positioning Account Management Client Needs Assessment Consultative Solution Sales Sales and Pricing Strategy Contract Negotiation Business Management Executive Presentations

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School Attended

  • Nashua High School South

Job Titles Held:

  • Office Assistant
  • Program Administrator
  • Sales Administrative Assistant
  • Administrative Assistant/ Dis


  • High School Diploma

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