(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Meticulous Intern skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • Administrative support
  • Staff Management
  • Mail handling
  • Social media knowledge
  • Invoice Processing
  • Employee training and development
  • Sorting and labeling
  • Human resource laws
  • Technical Support
  • Database Management
  • Scheduling
  • Heavy lifting
  • Safety Procedures
  • Daily cleaning and sanitation
  • Verbal and written communication
  • Conflict resolution
  • Adaptability
  • Teamwork
  • Compassion
  • Team Leadership
  • Sales
  • Sales Goals
  • Employee Training
  • Business Development
  • Performance Appraisals
  • Quality Management
  • Key Performance Indicators (KPIs)
  • Product Knowledge
Oklahoma City Community College Oklahoma City, OK Expected in : Biotechnology - GPA :
Oklahoma State University - Oklahoma City Oklahoma City, OK Expected in : Horticulture - GPA :
University of Central Oklahoma Edmond, OK Expected in 2023 : Mortuary Science And Embalming - GPA :
Norman High School Norman, OK Expected in 05/2008 High School Diploma : - GPA :
Work History
Gilbane Building Company - Office Assistant
San Jose, CA, 02/2021 - Current
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Monitored usage of supplies and contacted vendors to place new orders for replenishment.
  • Monitored premises, screened visitors, updated logs.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to database.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
United Pacific - Assistant Manager
Milpitas, CA, 07/2020 - 01/2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Sportsman's Warehouse - Store Manager
Stansbury, UT, 02/2017 - 10/2020
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
Tbc Corporation - Store Manager in Training
Detroit, MI, 01/2010 - 08/2015
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Brought in over $1000.00 in revenue per shift.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Eased team transitions and new employee orientation through effective training and development.
  • Trained new employees on proper protocols and customer service standards.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interacted well with associates and customers to build connections and nurture relationships.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Collaborated with assistant managers to open and close the office, handle large transactions and manage inventory.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

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School Attended

  • Oklahoma City Community College
  • Oklahoma State University - Oklahoma City
  • University of Central Oklahoma
  • Norman High School

Job Titles Held:

  • Office Assistant
  • Assistant Manager
  • Store Manager
  • Store Manager in Training


  • High School Diploma

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