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Office Assistant Resume Example

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OFFICE ASSISTANT
Professional Summary

Highly self-movated indivdual with strong track record in delivering high quality customer services. I am seeking my next position in a challenging and rsults driven company.

Work History
Office Assistant , 10/2019 to CurrentCox Health - Springfield, MO
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Executed record filing system to improve document organization and management.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Offered departmental administrative support.
  • Maintained staff directory and company policy handbook for human resources department.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Managed [Software] databases converting complex data into easy-to-interpret data.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Assistant Manager, 08/2013 to 11/2018Camden Property Trust - Houston, Texas
  • Sourced additional resources and staff to meet timeline demands.
  • Closely collaborated with project members to identify and quickly address problems.
  • Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Managed bookkeeping, prepared budgets and cost reports.
  • Managed and improved quality assurance system through [Type of Skill].
  • Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization.
  • Reported on status for each project to appropriate stakeholders.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
  • Mentored and guided associates in approaches designed to exceed expectations of customers and members.
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
  • Compiled information from multiple, reliable sources and uploaded to system using [Software].
  • Adapted quickly to changing and competing project demands.
  • Organized and optimized daily operations of [Type] crew in [Location] with consistent on-time delivery.
  • Supported [Type] field crews to maximize quality and work efficiency.
  • Coached [Job title]s and executed training in [Task] and [Task], increasing productivity by [Number]%.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Evaluated each staff member's strengths and assigned tasks based upon expertise and background.
  • Attended [Number] on-site meetings with subcontractors and clients per month.
  • Delivered reports to [Job title]s each [Timeframe] to detail project updates and likely completion dates, noting delays and causes.
  • Developed work schedules for all team members to maximize shift coverage.
  • Boosted team productivity through enhanced [Action] and streamlining of [Type] tasks.
  • Completed accurate material and labor estimates for jobs with $[Amount]+ budgets.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Interviewed, hired and trained new workers.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Assistant Property Manager, 01/2009 to 03/2013Oasis Home Services - Stafford , Texas
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept accurate records of all resident and tenant correspondence.
  • Validated rental eligibility by using [Name of Company]'s verification process.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Ensured common areas were kept clean, neat and free of debris.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Oversaw monthly collections of over $[Amount] in funds, maintaining high payment rates by building positive relationships with tenants.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Escalated any major issues to property manager for immediate remediation.
  • Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
  • Developed policies and procedures for effective property management.
  • Administered operations to handle needs of more than [Number] tenants across [Number] property units.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
  • Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Ensured policies and rules were followed by all tenants.
  • Established strong, professional relationships with [Job title]s and residents by promoting team collaboration and delivering exemplary service.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Organized and participated in [Type] meetings on [Timeframe] basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Processed security deposit refunds.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Education
GED, 2013
National American Christian Academy
Skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Tenant issue resolution
  • Common area maintenance
  • Record keeping
  • Application process proficiency
  • Appointment scheduling
  • Contract negotiation
  • Oral and written communication
  • Marketing and advertising
  • Database management
  • Leasing and sales
  • Property inspections
  • Showing and leasing of units
  • Business development
  • Administrative support
  • Property management
  • Staff management
  • Budgeting
  • Maintenance knowledge
  • Tenant and eviction laws
  • Customer service-focused
  • Affordable housing programs knowledge
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Resume Overview

Companies Worked For:

  • Cox Health
  • Camden Property Trust
  • Oasis Home Services

School Attended

  • National American Christian Academy

Job Titles Held:

  • Office Assistant
  • Assistant Manager
  • Assistant Property Manager

Degrees

  • GED , 2013

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