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Office Assistant Resume Example

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OFFICE ASSISTANT
Summary

Self-motivated web manager offering 9 years of experience in information technology. Passionate about combining strategy and creativity, driving new opportunities and building professional relationships.Demonstrated success in improving customer engagement and client visibility in website searches with effective search engine optimization strategies. Knowledgeable about marketing approaches improve business results and enable dramatic sales. Good research, data analysis and organizational skills. Extensive knowledge of several programming languages including HTML, XHTML, JAVASCRIPT, C++ and ASP.

Skills
  • Customer service
  • Administrative support
  • Scripting
  • Databases
  • Oral and written communications
  • Social media
  • MS Office
  • Mobile web design
  • Web security
  • Search engine optimization
Experience
10/2018 to Current
Office AssistantBayside Community Network － Elkton, MD
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Created and updated Excel spreadsheets to document and report on milage and training data.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Created and built mobile-friendly websites and transitioned legacy site mobile-friendly platform.
  • Published company updates to WordPress Website
Office AssistantUniversity of Delaware － Newark, DE
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Handled all delegated tasks, including financial reconsiliation and reporting.
Web Design InternUniversity of Delaware － Newark, DE
  • Populated and managed digital assets to organize and optimize published content.
  • Built website content and designs using HTML and CSS.
  • Supported staff activities to assist web page launches.
  • Contributed to team drafts of documents and projects to aid web management.
  • Gathered, defined and translated client requirements into product stories and actionable tasks.
  • Troubleshot, tested and remedied identified issues before software deployment.
  • Determined project technical needs and coordinated specifications and requirements.
  • Conducted full life-cycle software development in multiple software environments.
  • Completed design projects to meet budget, equipment, performance and legal requirements.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Redesigned sites to enhance navigation and improve visual appeal.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Education and Training
02/2019
Master of Science: Information Systems TechnologyWilmington University － New Castle, DE
  • Delta Alpha Phi Member
01/2016
Bachelor of Science: Management Information SystemsWilmington University － New Castle, DE
05/2014
Associate of Science: Web Design & Development Cecil Community College － North East, MD
  • Phi Theta Kappa Member
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/rebekah-ragan-4492a71b3/
  • https://sites.google.com/view/free-standing-web-services/
References
  • Donna Miller-Harman:302 293-6617 or dharman@comcast.net
  • James McBride 302-233-6618 or jm619549gmail.com
  • Wayne Hill 410-287-2290 or wayne@hilltravelcentre.com
  • Edward Boas 410-885-2365 or eeboas@gmail.com
Additional Information

Skills & Abilities:

  • Office Management: Financial reconciliation, filing, data entry, technical support, phone management, event planning, time management and customer service
  • Programming Languages: Knowledge of JavaScript, jQuery, MySQL, ASP, C, and C++, HTML & XHTML
  • Information Security: Business Continuity, data security, penetration testing, Industrial Control Systems, design and application of Information Security, trend and data analysis
  • Web Design and Development: UX, UI Development, Experience with Weebly, Dreamweaver, SharePoint, and WordPress, multimedia design principles, web application development
  • Software, Applications and Operating Systems: MS Office Suite, Virtual Box, VM Ware, Linux, Windows, Hard drive reformatting and reimaging. Skillful in Google Drive, Google Docs and Dropbox
  • Soft Skills: leadership, team management, attention to detail, time management, determination, integrity, innovation, adaptability and willingness to learn.
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Resume Overview

Companies Worked For:

  • Bayside Community Network
  • University of Delaware

School Attended

  • Wilmington University
  • Cecil Community College

Job Titles Held:

  • Office Assistant
  • Web Design Intern

Degrees

  • Master of Science : Information Systems Technology
    Bachelor of Science : Management Information Systems
    Associate of Science : Web Design & Development

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