Office Assistant Resume Example
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OFFICE ASSISTANT
Summary
Professional and well-grounded office team member with superior clerical skills and office expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Skills
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Experience
Office AssistantAug 2013 to Sep 2016
Hacsc － San Jose , CA
Hacsc － San Jose , CA
- Processed paperwork efficiently to support smooth office procedures.
- Created and updated spreadsheets to document and report on all company operations and data.
- Maintained business records by updating customer information.
- Wrote reports and correspondence from dictation and handwritten notes.
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
- Dispersed incoming mail to correct recipients throughout office.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Routed agreements, contracts and invoices through signature process.
- Posted open positions on company and social media websites.
- Answered approximately 200+ phone calls daily and pleasantly welcomed visitors to office.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Supported clerical needs of more than 25 employees including the owners, by taking messages, scanning documents and routing business correspondence.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Received and screened high volume of internal and external communications.
Dispatcher/Safety CoordinatorMar 2008 to Nov 2010
Travelcenters Of America － Wildwood , FL
Travelcenters Of America － Wildwood , FL
- Supervised driver dispatching, route planning and vehicle tracking for over 15 over the road truck drivers.
- Accurately and efficiently responded to over 50+ daily requests.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed daily delivery and work schedules to maximize coverage.
- Tracked all changes in computer system to keep records current and accurate.
- Provided dispatch support for roadside assistance calls.
- Answered several calls per day to answer customer questions.
- Handled all delegated tasks, including finding hauls and dispatching the drivers on hose hauls.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Utilized Microsoft Excel to compile data and create spreadsheets.
- Earned reputation for good attendance and hard work.
- Collaborated with others to discuss new business opportunities.
- Became certified to collect specimen for the purpose of drug and alcohol testing.
- Worked closely with outside motor safety companies to run drivers MVR's
Hotel Desk ClerkSep 2006 to Jan 2007
Day's Inn & Suites Eunice － City , STATE
Day's Inn & Suites Eunice － City , STATE
- Input customer data using made immediate updates to reflect room changes.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Managed all front desk operations for busy high-volume hotel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained and pointed out property details to patrons, including dining areas, pool and lobby restrooms.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Monitored reservations to track incoming parties and special events.
- Worked with the manager and housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Addressed and welcomed several guests to business per day, improving overall customer service and engagement.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members and patrons.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Cashier/Customer Service ManagerAug 2003 to Jul 2005
Walmart － City , STATE
Walmart － City , STATE
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Assisted with purchases, locating items and signing up for rewards programs.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Inspected items for damage and obtained replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed several transactions per day with exceptional accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures, offering assistance in resolving questions and issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Assisted the cash office with completing end-of-day counts and securing funds to prevent loss or theft.
- Resolved issues regarding customer complaints and escalated worsening concerns to my night manager for remediation.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues with cash registers, card scanners and printers.
- Created schedules for front end employees on my shift.
Education and Training
High School DiplomaMay 2000Jemison High School － City, State
Certificate of Completion, Business Administration And Computer TechnologyMay 2000Le Croy Career Tech Center － City
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Resume Overview
School Attended
- Jemison High School
- Le Croy Career Tech Center
Job Titles Held:
- Office Assistant
- Dispatcher/Safety Coordinator
- Hotel Desk Clerk
- Cashier/Customer Service Manager
Degrees
- High School Diploma May 2000
Certificate of Completion , Business Administration And Computer Technology May 2000
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