office assistant resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Knowledgeable in Customer Service Management. Successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Friendly, with can-do attitude and willingness to help at all times. Focused on providing professional service and support to every office visitor. Diligent about sending tasks to caseworkers, answering phone calls, and routing mail to recipients. Positive nature with excellent people skills.

  • Skilled multi-tasker
  • Persuasive
  • Team management
  • Account management
  • Training and development
  • Focused on customer satisfaction
  • Management of remote employees
  • Training programs
  • Really good with money
  • Organization
09/2020 to Current
Income Maintenance Caseworker Eatstreet Rosholt, WI,
  • Participated in and successfully completed on-the-job training, including Medicaid 101 and Managed Care.
  • Analyzed public assistance applications and determined eligibility for benefits.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
11/2019 to 09/2020
Office Assistant Healthdrive Corporation Middletown, CT,
  • Maintained business records by updating customer information in iireception.
  • Dispersed incoming mail to correct recipients throughout office.
  • Retrieved and filed records to support business needs and boost team productivity.
  • Routed agreements through signature process.
  • Collected payments and issued receipts to proper personnel.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
04/2018 to 11/2019
Customer Service Manager American Pest Columbia, MD,
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Reduced process laps and effectively trained team members on best practices and protocol.
  • Supervised total department call volume of 10+ per day.
  • Monitored the daily activities of customer support teams.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Elevated customer satisfaction ratings by expediently resolving issues.
  • Mentored junior team members and managed employee relationships.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Exceeded specific team goals and resolved issues by partnering with staff members to share and implement customer service initiatives.
  • Managed day-to-day sales and customer/employee relation operations, including supervision and assignment delegation.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Executed on-time, under-budget project management on complex issues for senior leadership.
  • Handled accounting functions such as payroll administration, invoicing and budget administration in an independent and efficient fashion.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
  • Trained new quality customer service representatives.
  • Managed department schedules to maximize coverage during peak hours.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Addressed negative customer feedback immediately.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Completed special projects through effective emergency resolution.
  • Reviewed customer transactions, adjusting errors as necessary.
  • Communicated courteously with customers by telephone and face-to-face.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Filled out documentation and logs each day and created weekly reports detailing activities.
10/2015 to 04/2018
Bookkeeper Achievement House & Nci San Luis Obispo, CA,
  • Reconciled all bank and credit card accounts from 2015 to 2018.
  • Increased efficiency and alleviated work loads by creating a new Excel financial recording system.
  • Processed tills by verifying entries and comparing system reports to balances.
  • Executed on-time, under-budget project management on complex issues for senior leadership.
  • Prepared financial reports by collecting, analyzing and summarizing account information.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
11/2011 to 10/2015
Cashier Giant Eagle, Inc. Avon, OH,
  • Bagged purchased items properly to prevent delicate products from breakage.
  • Checked prices and arranged for carry-outs to customer vehicles.
  • Observed customers for suspicious behaviors and signs of theft.
  • Issued receipts for purchases and gifts.
  • Maintained gift certificate documentation.
  • Processed all transactions efficiently and timely.
Education and Training
Expected in to to
High School Diploma:
Young Harris College - Young Harris, GA
  • Major in Business and Public Policy

I have since Transferred to Liberty University to complete my Business Degree. I will graduate in December of 2020

Expected in 12/2020 to to
Bachelor of Science: Business Administration
Liberty University - Lynchburg, VA

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Resume Overview

School Attended

  • Young Harris College
  • Liberty University

Job Titles Held:

  • Income Maintenance Caseworker
  • Office Assistant
  • Customer Service Manager
  • Bookkeeper
  • Cashier


  • High School Diploma
  • Bachelor of Science

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