I worked for a corporate administrative facility as a department head leader, my job duties included Admissions Coordinator, Social Services Director and Marketing Director, I also worked with residents and their families on building care plans for mental statics and wellbeing. I was a Motivated Marketing Director for 4 years marketing and product development experience building revenue for our facility with surrounding doctors, clinics hospitals and surrounding community. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. I also worked as a manager for a fast food franchise (Subway), I'm Very detailed focused oriented with excellent problem solving skills and excellent social skills. I have the ability to lead others in a very positive way. I'm hard working, Highly motivated, multi task oriented, positive and resourceful. I have demonstrated ability to provide leadership with the focus on high revenue and also developing customer relationships. I am also recognized as a decisive leader and excellent team player, SUMMARY OF SKILLS Focused oriented: Friendly Customer Service Manager with can-do attitude and willingness to help at all times. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Highly Motivated Excellent social skills. Communication skills Lead others in a very positive and resourceful. Strategics planning manner. Customer needs assessments Multi task oriented. Problem Solving Provide leadership. Reporting Inventory Customer relationships. Customer Service Excellent team player. Increased annual gross sales by 25 to 30%. I was responsible for inventor of product sales in cost of goods and keeping track of labor hours. Ordering, and submitting inventory weekly. Initiate direct team in developing good customer service skills. held monthly meetings with all staff employees. I currently am working for State Farm, I am the office assistant. I great clients, submit payments to State Farm, I do the daily deposits, filing and submit clients claims. I enjoy working for State Farm but was heired on as part time but am needing a full time job.
Team management Deadline-oriented Meticulous attention to detail Scheduling Focused on customer satisfaction Skilled multi-tasker Management of remote employees
Conflict resolution skills
Customer relations
Reliable and punctual
Reliable team worker
Neat, clean and professional appearance
- Accurate cash handling
- Store opening and closing procedures
- Store operations
- Outstanding communication skills
- Exceptional leader
- Team-oriented
- Recruiting and interviewing
- Reliable
- Flexible schedule
- Played an instrumental role in increasing customer satisfaction ratings index from 15% to 75% within the first years as Manager
- Recognized by peers and management for going above and beyond normal job functions..
- Customer Service Manager. Awarded “Top Sales Manager of the Year” in 2014
Baltimore, MD, 02/2015 - Current
Currently working for State Farm, I am the office assistant. I great clients, submit payments to State Farm, I do the daily deposits, filing and submit clients claims. I enjoy working for State Farm but was heired on as part time but am needing a full time job.
Augusta, ME, 07/2013 - 2015
- Was the manager for Subway for over a year.
- I Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- I Interviewed, hired and trained new employee's.
- I Provided detailed monthly meetings on customer serves, labor hours and inventory, I addressed negative customer feedback immediately to all staff employees.
- Effectively communicated with team members to maintain clearly defined expectations.
- Resolved customer questions, issues and complaints.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- I truly hated to leave but had to due to moving to another state.
City, STATE, 09/2009 - 09/2014
- Successfully admitted residents in to our facility, Monitored the daily activities of our residents.
- Developed, implemented.
- and monitored programs to maximize our resident family satisfaction.I was an Admissions Coordinator, Social Services.
, , -
- Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Effectively communicated with team members to maintain clearly defined expectations.
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
- Lead on and off-site customer support teams as our Marketing Director.
attention to detail, CRM, clients, Customer relations, customer satisfaction, customer service, customer support, senior management, inventory, leadership, Director, Marketing, meetings, policies, process improvement, quality, sales, Scheduling, Social Services, Team management
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School Attended
- Tekamah-Herman High School
- Metro Community Collage
Job Titles Held:
- Office Assistant
- Manger
- Admissions Coordinator, Marketing Director e, Social Services Director
- Director and Marketing Director Motivated Marketing Director, Innovative Customer Service Manager
Degrees
- High School Diploma
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