Office Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Administrative professional offering excellent communication and computer skills. Accomplished at meeting deadlines and working with a high level of multicultural awareness and adaptability.

  • Technical support
  • Customer service-oriented
  • Mail handling
  • Teamwork and collaboration
  • Excellent planner and coordinator
  • Works well under pressure
  • Professional phone etiquette
  • Flexible
  • Staff management
  • Critical thinker
  • Articulate and well-spoken
  • Accurate and detailed
  • Appointment setting
  • Excellent communication skills
  • Administrative support
  • Social media knowledge
  • Office administration
Work History
11/2018 to Current Office Assistant Johns Hopkins University | Baltimore, MD,
  • Managed office supplies, vendors, organization and upkeep.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Helped distribute employee notices and mail around the office.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
08/2015 to 11/2018 Teacher Quinsigamond Community College | Southbridge, MA,
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
  • Participated in student recruiting sessions and other marketing efforts that required teacher representation.
  • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Created and taught engaging preschool lessons and activities.
  • Collected, analyzed and tracked data on student progress. 
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Developed program to work with students and increase interest in higher learning.
  • Planned, implemented, monitored and assessed classroom instructional program.
  • Acquired a general knowledge of program curriculum and detailed knowledge of assigned courses.
  • Met regularly with parents and guardians to discuss children's progress.
  • Drafted lesson plans and submitted for review and feedback.
  • Maintained accurate and complete records for 18+  students.
07/2011 to 02/2014 Customer Service Representative Greenstone Fcs | Saint Paul, MN,
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Assisted customers promptly and politely, in person and via telephone.
  • Answered customer questions regarding merchandise and pricing.
  • Directed calls to appropriate individuals and departments.
  • Personally managed any unresolved customer issues.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned, referenced and applied product knowledge information.
  • Created and maintained an organized database to develop promotional sales.
  • Provided customers with important details about billing, payment processing and support procedures and requirements.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Asked open-ended questions to assess customer needs.
  • Resourcefully responded to customer requests for products, services and information.
  • Helped drive sales goals and achieve monthly quotas.
  • Recommended alternative items when product was out of stock.
  • Researched and corrected issues with accounting records and service responses.
08/2006 to 07/2011 Shift Manager K Health | Indianapolis, IN,
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed schedules, accepted time off requests and found coverage when shifts were short.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Identified potential shoplifters and alerted management.
  • Determined the proper course of action for claims processing.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Answered customer questions regarding merchandise and pricing.
  • Communicated clear expectations and goals to each team member.
Expected in 2015 Associate of Applied Science | Child Development Mineral Area College, Park Hills, MO GPA:
Expected in Bachelor of Arts | Business Central Methodist University, Fayette, MO GPA:

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Resume Strength

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Resume Overview

School Attended
  • Mineral Area College
  • Central Methodist University
Job Titles Held:
  • Office Assistant
  • Teacher
  • Customer Service Representative
  • Shift Manager
  • Associate of Applied Science
  • Bachelor of Arts