Office Assistant/Assistant Dispatcher Resume Example EA Towing & Transport

OFFICE ASSISTANT/ASSISTANT DISPATCHER

Professional Summary

Committed, Hardworking, and trustworthy Secretarial Assistant proficient in operation of standard office and equipment. Quick learner, creative problem-solver, and dedicated team member. Excellent work ethic and strength in boosting company morale. Reliable Cashier and stocker offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products, finalizing sales, and maintaining cleanliness.. Successful at giving customer positive experiences to drive loyalty and repeat business.

Skills

Opening and closing offices
Proficient in MS Office
Office support (phones, faxing, filing)
Office work
Office procedures understanding
Office supplies and inventory
Office equipment operations
Cash register systems
Maintaining store appearance
Customer assistance
Purchase assistance
Product restocking
Currency counting

Refunds and exchanges
Basic math skills
Cash Handling
Cash drawer management
Credit card processing
Loss prevention
Cash register skills
Multi-tasking ability
Store merchandise stocking
Cleaning and sanitizing
Supervision
Customer service
First Aid/CPR

Work History

Office Assistant/Assistant Dispatcher, 09/2018 to 05/2019
EA Towing & Transport – Grove City, OH

Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Maintained clean reception area to promote positive, professional environment for all stakeholders, including Drivers and clients.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Ensured business records were accurate by consistently updating customer information.
Processed invoices and expenses.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Screened applicant resumes and coordinated both phone and in-person interviews.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.

Secretary, 05/2005 to 12/2008
DC Services – London, KY

Writing contracts, ordering parts, billing, and customer service.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Reviewed and balanced daily bank deposits and deposit report.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.

Cashier Supervisor, 02/1996 to 03/1997
K-Mart – Hilliard, OH

Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Quickly and accurately counted drawers at start and end of each shift.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained checkout lines with strong maintenance and cleaning procedures, directing teams to use downtime efficiently to keep products stocked and faced.
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.

Cashier/Stocker , 04/1997 to 12/1998
Sam's Club – Hilliard, OH

Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches and offering and selling company memberships.
Put back all unwanted merchandise.
Stocked shelves and assisted with sitting up promo's

Education

Associate Degree: Business Management, Expected in 12/2020
Daymar College - Columbus, OH

Coursework in Marketing, Retail management, Human resources, Supervision and Management
Dean's List - 1st, 2nd, and 3rd semester.

High School Diploma: 06/1996
Lawrence County High School - Louisa, KY

Graduated in Top 20% of Class with Honors
Member of Honor Society

Resume Overview

Companies Worked For:

EA Towing & Transport
DC Services
K-Mart
Sam's Club

School Attended

Daymar College
Lawrence County High School

Job Titles Held:

Office Assistant/Assistant Dispatcher
Secretary
Cashier Supervisor
Cashier/Stocker

Degrees

Associate Degree : Business Management , Expected in 12/2020
High School Diploma : 06/1996

Office Assistant/Assistant Dispatcher Resume Example

Resume Score: 80%

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