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Office Assistant/Assistant Dispatcher Resume Example

Resume Score: 80%

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OFFICE ASSISTANT/ASSISTANT DISPATCHER
Professional Summary

Committed, Hardworking, and trustworthy Secretarial Assistant proficient in operation of standard office and equipment. Quick learner, creative problem-solver, and dedicated team member. Excellent work ethic and strength in boosting company morale. Reliable Cashier and stocker offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products, finalizing sales, and maintaining cleanliness.. Successful at giving customer positive experiences to drive loyalty and repeat business.

Skills
  • Opening and closing offices
  • Proficient in MS Office
  • Office support (phones, faxing, filing)
  • Office work
  • Office procedures understanding
  • Office supplies and inventory
  • Office equipment operations
  • Cash register systems
  • Maintaining store appearance
  • Customer assistance
  • Purchase assistance
  • Product restocking
  • Currency counting
  • Refunds and exchanges
  • Basic math skills
  • Cash Handling
  • Cash drawer management
  • Credit card processing
  • Loss prevention
  • Cash register skills
  • Multi-tasking ability
  • Store merchandise stocking
  • Cleaning and sanitizing
  • Supervision
  • Customer service
  • First Aid/CPR
Work History
Office Assistant/Assistant Dispatcher, 09/2018 to 05/2019
EA Towing & Transport – Grove City, OH
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including Drivers and clients.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Ensured business records were accurate by consistently updating customer information.
  • Processed invoices and expenses.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Secretary, 05/2005 to 12/2008
DC Services – London, KY
  • Writing contracts, ordering parts, billing, and customer service.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Cashier Supervisor, 02/1996 to 03/1997
K-Mart – Hilliard, OH
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained checkout lines with strong maintenance and cleaning procedures, directing teams to use downtime efficiently to keep products stocked and faced.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
Cashier/Stocker , 04/1997 to 12/1998
Sam's Club – Hilliard, OH
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches and offering and selling company memberships.
  • Put back all unwanted merchandise.
  • Stocked shelves and assisted with sitting up promo's
Education
Associate Degree: Business Management, Expected in 12/2020
Daymar College - Columbus, OH
  • Coursework in Marketing, Retail management, Human resources, Supervision and Management
  • Dean's List - 1st, 2nd, and 3rd semester.
High School Diploma: 06/1996
Lawrence County High School - Louisa, KY
  • Graduated in Top 20% of Class with Honors
  • Member of Honor Society
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • EA Towing & Transport
  • DC Services
  • K-Mart
  • Sam's Club

School Attended

  • Daymar College
  • Lawrence County High School

Job Titles Held:

  • Office Assistant/Assistant Dispatcher
  • Secretary
  • Cashier Supervisor
  • Cashier/Stocker

Degrees

  • Associate Degree : Business Management , Expected in 12/2020
    High School Diploma : 06/1996

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