Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Experienced Customer Service Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Trusted key holder
  • Creative problem solver
  • Strong client relations
  • Appointment setting
  • Independent worker
  • MS Windows proficient
  • Multi-line phone talent
  • 45 WPM typing speed
  • Professional phone etiquette
  • Results-oriented
Work History
Office Assistant, 09/2010 - Current
Lithia Motors Zelienople, PA,
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Organized all new hire, security and temporary paperwork.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
Linen Distributor, 03/2013 - 05/2013
Pacific Medical Centers Hawthorne, CA,
  • Maintained accurate stock records and schedules.
  • Picked products for specific routes according to pick sheets.
  • Picked up incoming stock and delivered materials to designated locations.
  • Divided cargo received by account number and intended location.
Telephone Interviewer , 2013 - 02/2013
University Of Florida Gainesville, FL,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Marketing Representative, 08/2012 - 01/2013
Sp Plus Corporation Queens, NY,
  • Worked closely with customers to identify their needs, challenges and provide solutions-oriented campaign themes.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Followed merchandising guidelines to present visually appealing displays.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Associate Banker, 02/2012 - 07/2012
First Bank And Trust Galena, IL,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Routinely answered customer questions regarding loan rates and closing dates.
  • Scored in top 10% of employees in successful resolution of issues.
Customer Service Representative, 01/2010 - 11/2010
Maximus, Inc. Chipley, FL,
  • Effectively managed a high-volume of inbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for service purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
Customer Service Representative, 2009 - 08/2009
Maximus, Inc. Cincinnati, OH,
  • Effectively managed a high-volume of inbound customer calls.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information insure customer privacy.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Defused volatile customer situations calmly and courteously.
Education
High School Diploma: General, Expected in 2005
-
Pontiac Central High School - Pontiac, MI
GPA: GPA: 3.2
  • 3.2 GPA
  • Member of the Mighty Marching Chiefs
  • Member of the Symphonic Band
  • Member of the Jazz Band
  • Coursework in Accounting, Finance and Statistics
  • Completed Advanced Customer Service training
Training in Customer Service/Sales Coursework in Accounting, Finance and Statistics: , Expected in
-
- ,
GPA:
Skills
Accounting, call center, closing, Excellent communication, Creative problem solver, client relations, Customer Service, fast, Filing, Finance, inventory, materials, merchandising, window, MS Windows, pick, pricing, quality, Quick learner, Sales, Statistics, Strategic, phone, phone etiquette, 45 WPM, typing speed

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Resume Overview

School Attended

  • Pontiac Central High School

Job Titles Held:

  • Office Assistant
  • Linen Distributor
  • Telephone Interviewer
  • Marketing Representative
  • Associate Banker
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma
  • Training in Customer Service/Sales Coursework in Accounting, Finance and Statistics

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