Junior at Southern New Hampshire University studying Business Administration. I am 21 years old and very adventurous in every element of my life. My passion, dedication, reach for excellence, outgoing and upbeat personality are the frontal face for my every day. My commitment to customers while striving to see them happy is what I look for in a job. I am valued for being in customer service for 5 years and my fast learning, easy adaptations and work ethic. Working with online school and other businesses, I have advanced not only my education, but advanced my technology skills. Working on numerous servers, I can learn and apply quickly. I feel I would be a great asset to your company! Thank you for your time and consideration!
Skills
Executive presentation development
Excel spreadsheets
Business writing
Mail management
QuickBooks
Proofreading
Time management
Microsoft Office
Strong problem solver
Experience
07/2018 to 09/2020
Office AssistantMetropolitan State University Of Denver – Denver, CO,
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Dispersed incoming mail to correct recipients throughout office.
Processed customer and financial paperwork efficiently to support smooth office procedures.
Collected payments, issued receipts and updated accounts to reflect new balances.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
04/2017 to 08/2020
Busser/ServerCareage Healthcare – Renton, WA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
07/2017 to 08/2019
Food Truck OperatorCenter For Specialized Services – Saint Louis, MO,
Prioritized service to develop relationships and improve customer regularity.
Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
Optimized small workspace to maximize utility of sometimes cramped food truck working area.
Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Washed, peeled, cut and measured recipe ingredients.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Completed opening, closing and shift change tasks to promote store efficiency.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Monitored and counted food stock and supplies to reorder on time.
09/2014 to 06/2015
Crew MemberArbys – Dexter, MI,
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Remained mindful of workplace safety according to predetermined specifications.
Kept activities moving smoothly by coordinating schedules and personnel.
Upheld high standards of productivity and quality in all areas of operations.
Organized food items on serving trays and in carry-out packages.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Served drinks and prepared specialty beverages.
Complied with company service standards, including inventory and cash control procedures.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Verified orders and bagged items for easy transport.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 06/2018
High School Diploma: Wakefield Memorial High School - Wakefield, MA GPA:
Expected in
: Business Administration Southern New Hampshire University - Hooksett, NH GPA:
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