To obtain a position within an organization which will enable me to learn a variety of skills and allow for advancement.
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
Ability to assess customers' support needs, and provide solutions.
Ability to lead and influence relationships with both internal and external members.
Strong people skills and a knack for problem solving.
Ability to maintain composure and customer focus while troubleshooting and solving issues.
Ability to thrive on change as products and services evolve
Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
Strong communication skills that allow me to converse as freely and comfortably with small groups as well as individual customers.
Ability to think quickly and perform problem-solving tasks, even within changing conditions.
Recognized by peers and management for going above and beyond normal job functions.
Advanced to management within 4 months on the job.
Awarded “Top Gun” for the months of November and April by providing exemplary customer service.
corporate target for customer satisfaction for ten months in a row.
Office AssistantJan 2011 to Nov 2013 Grand State Plastering - Laveen, AZ
Receptionist, Secretary, Accounts Payable and Receivable.
Answering and transferring calls to provide outstanding customer service.
Creating documents such as business proposals, change orders, invoices, etc.
Create letters and memorandums using Microsoft Word and Excel.
Filing of documents.
Perform other duties as assigned or required.
CashierNov 2013 to Aug 2014 Smashburger - Phoenix, AZ
Ensure that each guest receives outstanding service by providing a friendly environment, which included greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service
Process POS transactions and accurately follow cash handling procedures
Keep floors, counters, dining area and restroom clean at all times
Perform table touches while delivering food to assure guests have everything they need and to ensure that their experience has been exceptional
Complete any other tasks assigned time to time by the management team
Lead CounterMar 2014 to Jun 2015 Panda Express - Phoenix, AZ
Assisted manager in delegating responsibilities.
Able to run the store acting as the team leader, open and close, and handle all business operations independently.
Responsible for prep, and able to prepare all food.
Assisted in hiring, training, coaching, and development.
Ensure the safety of guest and through training and execution of food safety and restaurant safety standards and guidelines.
Assisted in financial areas of a Panda Express restaurant including sales growth, cost management, and profit growth.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Customer ServiceJun 2015 to Current Apple- GC Services - Mesa, AZ
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Provided accurate and appropriate information in response to customer inquiries.
Provided cross training to multiple staff members.
Trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality and training processes.
Assisted in coaching, training, and developing team members to consistently provide exceptional customer service and drive for results.
Flexibility to regularly rotate through different specialties and skill sets.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Provided all of the services above in both Spanish and English queues.
Associates Degree, Criminal Justice2014South Mountain Community College - Phoenix, AZ, US
Coursework in Psychology
Dean Academic Achievement Award
Bachelors Degree, Criminal Justice and Psychology 2018Arizona State University - Phoenix, AZ, USA
4.0 GPA- Double Major
Coursework in Communications, Criminal Justice, and Psychology
Dean Academic Achievement Award
Member of National Society of Collegiate Scholars
Member of Golden Key Society
Member of Alpha Phi Sigma Honor Society
balance, call center, coaching, Strong communication skills, customer satisfaction, customer service, dispatching, English, fashion, focus, Inspect, inventory, access, people skills, problem solving, problem-solving, processes, quality, repairing, retail, Spanish, troubleshooting, Welding