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Office Assistant Resume Example

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Heather
Dejacimo
Professional Summary

Reliable Secretarial Assistant experienced in front desk duties including scheduling and record-keeping. Detail-oriented office support specialist with demonstrated knowledge of Area of expertise. Efficient typing skills of Number WPM.

Skills
  • Multi-line phone proficiency
  • Staff Management
  • Project Management
  • Sorting and labeling
  • Scheduling
  • Compensation and benefits
  • Mail handling
  • Conference planning
  • Invoice Processing
  • Performance improvement
  • Travel coordination
  • CMS-1500 billing forms
  • Database Management
  • Technical Support
  • Administrative support
  • Employee training and development
  • Bookkeeping
  • Appointment setting
  • Expense reporting
Education
Richard Milburn AcademyMidland, TXGed: All High School Inq.
Certifications
  • Certified Associate in Project Management (CAPM)
  • Project Management Professional (PMP)
Work History
John Davis - Office Assistant
Midland, TX02/2015 - Current
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Compiled company information and related material and distributed it to candidates.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
Stripes- Customer Service Representative
San Angelo, TX10/2017 - 12/2018
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Educated customers on promotions to enhance sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Directv/sitel- Call Center Customer Service Specialist
San Angelo, TX11/2016 - 09/2017
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Initiated termination of customer contract upon request.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Answered up to Number incoming calls in busy, fast-paced global call center.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Generated Timeframe system report on incoming answered call volume and provided data insight to Job title.
  • Answered over Number calls per Timeframe to meet fast-paced call center demands.
  • Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Described and explained details about over NumberProduct or Service options to inform customers and guide purchasing decisions.
  • Responded to customer comments and questions via LiveChat during Number-hour shifts.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
Accomplishments
  • Completed payroll for staff of Number direct reports.
  • Successfully resolved Number customer issues per Time period.
  • Managed inventory and office budgeting for supplies for busy office of Number employees.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Trained Number temporary accounting administrative staff during tax season.
  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Collaborated with team of Number in the development of Project name.
  • Supervised team of Number staff members.
Additional Information

I have assistant management experience as well as fast paced cold calling account filling i trained multiple employees with different employers im good independently or as a team.

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Resume Overview

Companies Worked For:

  • John Davis
  • Stripes
  • Directv/sitel

School Attended

  • Richard Milburn Academy

Job Titles Held:

  • Office Assistant
  • Customer Service Representative
  • Call Center Customer Service Specialist

Degrees

  • Ged : All High School Inq.

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