Office Assistant Resume Example
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Heather
Dejacimo
Professional Summary
Reliable Secretarial Assistant experienced in front desk duties including scheduling and record-keeping. Detail-oriented office support specialist with demonstrated knowledge of Area of expertise. Efficient typing skills of Number WPM.
Skills
- Multi-line phone proficiency
- Staff Management
- Project Management
- Sorting and labeling
- Scheduling
- Compensation and benefits
- Mail handling
- Conference planning
- Invoice Processing
- Performance improvement
- Travel coordination
- CMS-1500 billing forms
- Database Management
- Technical Support
- Administrative support
- Employee training and development
- Bookkeeping
- Appointment setting
- Expense reporting
Education
Richard Milburn AcademyCityGed: All High School Inq.
Certifications
- Certified Associate in Project Management (CAPM)
- Project Management Professional (PMP)
Work History
Company Name- Office Assistant
City, State02/2015 - Current
City, State02/2015 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Processed payments and documented account changes for financial accuracy and transparency.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Compiled company information and related material and distributed it to candidates.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
Company Name- Customer Service Representative
City, State10/2017 - 12/2018
City, State10/2017 - 12/2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended Product or Service to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded daily sales and product add-on quotas.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Boosted sales revenue by skillfully promoting diverse Product or Service options.
- Educated customers on promotions to enhance sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
- Answered constant flow of customer calls with up to Number calls in queue per minute.
- Drove team revenue totals by bringing in over $Amount in sales.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Company Name- Call Center Customer Service Specialist
City, State11/2016 - 09/2017
City, State11/2016 - 09/2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Initiated termination of customer contract upon request.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Answered up to Number incoming calls in busy, fast-paced global call center.
- Resolved customer complaints and addressed emergency requests and needs.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Generated Timeframe system report on incoming answered call volume and provided data insight to Job title.
- Answered over Number calls per Timeframe to meet fast-paced call center demands.
- Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Documented and detailed calls and complaints using call center's CRM database.
- Described and explained details about over NumberProduct or Service options to inform customers and guide purchasing decisions.
- Responded to customer comments and questions via LiveChat during Number-hour shifts.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Accomplishments
- Completed payroll for staff of Number direct reports.
- Successfully resolved Number customer issues per Time period.
- Managed inventory and office budgeting for supplies for busy office of Number employees.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Trained Number temporary accounting administrative staff during tax season.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
Additional Information
I have assistant management experience as well as fast paced cold calling account filling i trained multiple employees with different employers im good independently or as a team.
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Resume Strength
- Completeness
- Length
- Measurable results
Resume Overview
School Attended
- Richard Milburn Academy
Job Titles Held:
- Office Assistant
- Customer Service Representative
- Call Center Customer Service Specialist
Degrees
- Ged : All High School Inq.
