Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Goal-oriented team worker adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele. Conscientious assistant with demonstrated history of promoting productivity through proactive administrative support. Maintain records and draft office documents with high degree of accuracy. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Labor relations
  • Self-starter
  • Mail management
  • Meeting planning
  • Excel spreadsheets
  • Resourceful
  • Strong interpersonal skills
  • Strong problem solver
  • Dedicated team player
  • Schedule management
  • Time management
Office Assistant, 07/2018 - 03/2020
Moneylion Washington, DC,
  • Received and screened high volume of internal and external communications.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Assisted with administrative tasks, including filing, answering phones.
  • Processed office paperwork efficiently to support smooth office procedures.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Scheduled appointments on behalf of staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Filed and retrieved records to support business needs and boost team productivity.
Shift Manager, 05/2015 - 06/2018
Wendy's Clarksville, MD,
  • Cross-trained in every store role to maximize operational knowledge.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Increased overall team efficiency and productivity.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Documented receipts, employee hours and inventory movements.
  • Managed and mentored 20 staff members.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised staff members.
  • Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
  • Extended existing customer relationships through extensive communication and tried-and-true understanding strategies.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Met with each associate to establish realistic monthly sales goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Supervised and trained team members to provide exceptional service, driving retention and satisfaction.
  • Created weekly schedules for staff members to keep every shift well-staffed during holidays and busy periods.
Floor Manager, 01/2010 - 05/2015
Crate And Barrel Skokie, IL,
  • Assessed team member performance and developed improvement plans for weak points.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed inventory, cleaning of service areas.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Promoted culture of collaboration focused on collective problem-solving and team work target achievement.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Trained, motivated and oversaw team of 20 staff members delivering outstanding service to every customer.
  • Oversaw schedules and kept staff levels appropriate to coverage needs.
  • Raised profits 6.5% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues.
  • Directed to keep merchandise organized and presentable for customers.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Education and Training
: Information Technology, Expected in
Westchester Community College - Valhalla, NY

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School Attended

  • Westchester Community College

Job Titles Held:

  • Office Assistant
  • Shift Manager
  • Floor Manager


  • Some College (No Degree)

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