Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Level-headed Healthcare professional dedicated to providing quality patient care, including companionship and support. Remains calm and effective in difficult and stressful situations. Excellent ability to defuse stressful situations and manage behavioral needs with grace. Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.
- 36-40 WPM typing speed
- Spreadsheet management
- Sage 50 US
- Filing and data archiving
- Sorting and labeling
- Technical Support
- Office administration
- Invoice Processing
- Business administration
- Office management
- Bookkeeping
- Scheduling
- Report analysis
- Social media knowledge
- Sales expertise
- Complaint resolution
- Report preparation
- Order Fulfillment
- Inbound and Outbound Calling
- Professional telephone demeanor
- Medical terminology knowledge
- Creative problem solving
- Staff education and training
- Multi-line phone talent
- Recordkeeping strengths
- Good listening skills
- Medical office administration
- Dementia and Alzheimer's knowledge
- Responding to emergencies
- Patient-focused care
- Transporting patients
- Feeding assistance expert
- Tube feedings and medications familiarity
- Supporting Personal Needs
- Recording Vital Signs
- Preparing Meals
- Patient Relations
- Observing Responses
- Measuring
- Documenting Behaviors
- Conducting Intakes
- Companionship and Emotional Support
- Patient Care
- Efficient and reliable team player
- Direct Patient Care
- Medical Records Management
- Inpatient care
- Patient Assessments
- Outpatient care
- Received a money scholarship for finishing my senior year early.
Los Angeles, CA, 11/2019 - 03/2020
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Processed payments and documented account changes for financial accuracy and transparency.
- Coordinated efficient calendars for [Number] [Job title]s by factoring in schedule availability and load limitations.
Home City, MO, 08/2018 - 12/2018
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
City, STATE, 01/2017 - 07/2018
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Obtained client medical history, including medication information, symptoms and allergies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep The head RNs informed of changes.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Participated in lots fun activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Transported patients between rooms and appointments or testing locations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for average of 10 patients per shift in rehab, assisted living and memory care facilities, delivering high-quality, efficient support to meet all needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
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School Attended
- Mountain High School
- Davis Applied Technology College
Job Titles Held:
- Office Assistant
- Call Center Representative
- Med Tech and CNA
Degrees
- High School Diploma
- CNA Certification
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