LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Empathetic person talented at easing tensions among team members, department heads and opposing sides of issues. Exceptional negotiation and conflict resolution skills. Knowledgeable in court proceedings and legal processes.

Skills
  • Superb legal research skills
  • Understands confidentiality
  • Marital settlement agreements
  • Scheduling
  • MS Office
  • Customer service
  • Strategic planning
  • Time management
  • Records management
  • Quality assurance
  • Conflict resolution
  • Data entry
  • Record-keeping
  • Administrative support
  • Staff supervision
  • Team building
  • Cash management
  • Documentation
  • Expertise in legal proceedings
Education and Training
South Puget Sound Community College Olympia, WA Expected in : Paralegal Studies - GPA :
College of Southern Nevada Las Vegas, NV Expected in : Core Coarses - GPA :
Experience
Nascentia Health - Office Assistant
Rome, NY, 09/2019 - Current
  • Received and screened high volume of internal and external communications.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Supported clerical needs of more than 12 Counselors, including taking messages, scanning documents and routing business correspondence.
  • Routed agreements, contracts and invoices through signature process.
  • Monitored calendars and scheduled appointments based on Counselor's availability and established load limits.
  • Maintained business records by updating patient information.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Led patients to exam rooms, answered general questions and prepared patients for Counselor's by explaining process.
  • Collected information, verified insurance and collected co-payments for average of 20 patients each day.
  • Collected forms, copied insurance cards and processed payments to coordinate patient information for billing and insurance processing.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Ensured patient confidentiality in alignment with HIPAA and Federal Law 42 CFR part 2 protocols.
Allina Health Systems - Diagnostic Imaging Assistant
Eden Prairie, MN, 01/2017 - Current
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Registered patients and scheduled appointments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Personally addressed and welcomed over 50 guests to business per day, improving overall customer service and engagement.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Supported clerical needs of more than 4 modalities, including taking messages, scanning documents and routing business correspondence.
  • Responded to telephone inquiries from clients and technicians and delivered information to inform and educate callers.
Xcel Energy - Auto Claims Associate
Brush, CO, 09/2013 - 03/2016
  • Communicate with over 100 team members, policyholders, claimants, and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
  • Coordinate benefits while applying applicable deductibles, co-insurance, and out of pocket costs.
  • Determine the cause and extent of damages by investigating claims with underwriters and insurance agents in the field.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Verified liability extent with reviews of police reports, medical treatment histories and other records.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
Nancy Lord, Ltd. - Paralegal Intern
City, STATE, 01/2004 - 06/2009
  • Researched cases and attained affidavits to support supervisors and case needs.
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Filed pleadings and required paperwork with court clerk according to strict deadlines.
  • Exceeded specific team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
  • Drafted correspondence and legal documentation and submitted all materials to appropriate parties.
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Organized and executed court calendar with daily cases and supervisor meetings.
  • Participated in client interviews, observed questioning process and took notes to document information.
  • Facilitated efficient communication between judges, court administration, government agencies and attorneys.
  • Coordinated subpoena services and other day-to-day support activities for legal office.
  • Used online databases such as WestLaw and LexisNexis to examine secondary sources, statutory law, case law and federal and state regulations.
  • Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Researched documents and publications for case-altering details and evidence establishment.
  • Scheduled appointments for 1 attorney and made adjustments and changes through Microsoft Outlook Calendar application.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • South Puget Sound Community College
  • College of Southern Nevada

Job Titles Held:

  • Office Assistant
  • Diagnostic Imaging Assistant
  • Auto Claims Associate
  • Paralegal Intern

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: