Empathetic person talented at easing tensions among team members, department heads and opposing sides of issues. Exceptional negotiation and conflict resolution skills. Knowledgeable in court proceedings and legal processes.
Skills
Superb legal research skills
Understands confidentiality
Marital settlement agreements
Scheduling
MS Office
Customer service
Strategic planning
Time management
Records management
Quality assurance
Conflict resolution
Data entry
Record-keeping
Administrative support
Staff supervision
Team building
Cash management
Documentation
Expertise in legal proceedings
Education and Training
South Puget Sound Community CollegeOlympia, WAExpected in ā ā:Paralegal Studies - GPA:
College of Southern NevadaLas Vegas, NVExpected in ā ā:Core Coarses - GPA:
Experience
Nascentia Health - Office Assistant Rome, NY, 09/2019 - Current
Received and screened high volume of internal and external communications.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Supported clerical needs of more than 12 Counselors, including taking messages, scanning documents and routing business correspondence.
Routed agreements, contracts and invoices through signature process.
Monitored calendars and scheduled appointments based on Counselor's availability and established load limits.
Maintained business records by updating patient information.
Consistently informed patients of financial responsibilities prior to services being rendered.
Led patients to exam rooms, answered general questions and prepared patients for Counselor's by explaining process.
Collected information, verified insurance and collected co-payments for average of 20 patients each day.
Collected forms, copied insurance cards and processed payments to coordinate patient information for billing and insurance processing.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Ensured patient confidentiality in alignment with HIPAA and Federal Law 42 CFR part 2 protocols.
Allina Health Systems - Diagnostic Imaging Assistant Eden Prairie, MN, 01/2017 - Current
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Ensured patient confidentiality in alignment with HIPAA protocols.
Registered patients and scheduled appointments.
Managed customer complaints and rectified issues to complete satisfaction.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Personally addressed and welcomed over 50 guests to business per day, improving overall customer service and engagement.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Supported clerical needs of more than 4 modalities, including taking messages, scanning documents and routing business correspondence.
Responded to telephone inquiries from clients and technicians and delivered information to inform and educate callers.
Xcel Energy - Auto Claims Associate Brush, CO, 09/2013 - 03/2016
Communicate with over 100 team members, policyholders, claimants, and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
Coordinate benefits while applying applicable deductibles, co-insurance, and out of pocket costs.
Determine the cause and extent of damages by investigating claims with underwriters and insurance agents in the field.
Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
Verified liability extent with reviews of police reports, medical treatment histories and other records.
Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
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