office assistant resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Polite, enthusiastic and positive front desk receptionist with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Friendly, prompt and good hands in using a keyboard, telephone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Ability to handle all front office operations and Breakfast Bar simultaneously. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Recognized for inspiring management team members to excel and encouraging creative work environments.

  • Mail management
  • AR/AP
  • Dedicated team player
  • Proofreading
  • Professional and mature
  • Understands grammar
  • Strong problem solver
  • Strong interpersonal skills
  • Maintains Confidentiality
  • Data Entry
  • 40 WPM Typing Speed
  • Sorting and Labeling
  • Performance Improvement
04/2019 to Current
Office Assistant Nascentia Health Rome, NY,
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Received and screened high volume of internal and external communications.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Routed agreements, contracts and invoices through signature process.
  • Maintained business records by updating customer information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Managed building access by supplying key cards to employees and visitors.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
04/2019 to Current
Front Desk Receptionist Kiosk Information Systems Louisville, CO,
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Addressed and welcomed 67 guests to business per day, improving overall customer service and engagement.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data using Synxis Property Management System software and made immediate updates to reflect room changes.
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Computed guest billings and posted charges to room accounts.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including pool, spa and fitness center.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
04/2019 to Current
Breakfast Bar Attendant Wyndham Hotels & Resorts Inc. Kenner, LA,
  • Offered product samples, answered questions and suggested products.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Executed cash transactions quickly and accurately.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Greeted guests with friendliness and professionalism.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
07/2020 to Current
Ice Cream Server Nemacolin Woodlands Resort Mcmurray, PA,
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Served and scooped ice cream, following sizing specifications.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Handled cash and credit card transactions quickly and accurately.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
Expected in 05/2019 to to
High School Diploma:
Miyamura High School - Gallup, NM

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Resume Overview

School Attended

  • Miyamura High School

Job Titles Held:

  • Office Assistant
  • Front Desk Receptionist
  • Breakfast Bar Attendant
  • Ice Cream Server


  • High School Diploma

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