Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional Customer Service Representative which continually maintains positive attitude while interacting with demanding clients. Primary point of contact for both in-house and external phone and website queries.

  • Multi-line phone proficiency
  • 30 WPM typing speed
  • Mail handling
  • Administrative support
Work History
08/2015 to 11/2017
Office Assistant Ncsa Athletic Recruiting Miami, FL,
  • Processed payments and documented account changes for financial accuracy and transparency
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including Office Manager and clients
  • Monitored Construction Manager's work calendar and scheduled appointments, meetings and travel
  • Organized weekly staff meetings and logged minutes for corporate records
  • Managed multi-line telephone system and greeted claimants during office visits
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions
  • Oversaw automated tracking and documentation of data, client correspondence and office operations
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Organized all new hire, security and temporary paperwork
  • Organized and Obtained all county building and zoning permits
  • Visited all construction sites with potential customers to view the quality of material
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
02/2014 to 12/2014
Bilingual Call Center Representative Carmax Spokane Valley, WA,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Surpassed sales goals through implementation of effective marketing strategies.
01/2012 to 12/2012
HR Assistant Career Image Solutions Springfield, MO,
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Recruited and screened qualified potential employees.
  • Answered and directed 50 outbound and inbound phone calls per day.
  • Conducted field visits and met corporate customers for business development.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Coordinated with HR team in developing project plans for prioritized initiatives.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
09/2011 to 12/2011
Customer Service Representative Carmax City, State,
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Communicated with vendors regarding back order availability, future inventory and special orders
Expected in 06/2010
High School Diploma:
Eastern View High School - Culpeper, VA

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Resume Overview

School Attended

  • Eastern View High School

Job Titles Held:

  • Office Assistant
  • Bilingual Call Center Representative
  • HR Assistant
  • Customer Service Representative


  • High School Diploma

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