Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Professional Customer Service Representative which continually maintains positive attitude while interacting with demanding clients. Primary point of contact for both in-house and external phone and website queries.
Skills
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Work History
08/2015 to 11/2017
Office Assistant Ncsa Athletic Recruiting – Miami, FL,
- Processed payments and documented account changes for financial accuracy and transparency
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including Office Manager and clients
- Monitored Construction Manager's work calendar and scheduled appointments, meetings and travel
- Organized weekly staff meetings and logged minutes for corporate records
- Managed multi-line telephone system and greeted claimants during office visits
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Organized all new hire, security and temporary paperwork
- Organized and Obtained all county building and zoning permits
- Visited all construction sites with potential customers to view the quality of material
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
02/2014 to 12/2014
Bilingual Call Center Representative Carmax – Spokane Valley, WA,
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Surpassed sales goals through implementation of effective marketing strategies.
01/2012 to 12/2012
HR Assistant Career Image Solutions – Springfield, MO,
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Recruited and screened qualified potential employees.
- Answered and directed 50 outbound and inbound phone calls per day.
- Conducted field visits and met corporate customers for business development.
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Coordinated with HR team in developing project plans for prioritized initiatives.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
09/2011 to 12/2011
Customer Service Representative Carmax – City, State,
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Communicated with vendors regarding back order availability, future inventory and special orders
Education
Expected in 06/2010
High School Diploma:
Eastern View High School - Culpeper, VA
Eastern View High School - Culpeper, VA
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Resume Overview
School Attended
- Eastern View High School
Job Titles Held:
- Office Assistant
- Bilingual Call Center Representative
- HR Assistant
- Customer Service Representative
Degrees
- High School Diploma
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