Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Personable assistant with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in record-keeping and customer satisfaction.

I offer excellent supply management, and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills.

  • Multi-line phone proficiency
  • Spreadsheet management
  • Filing and data archiving
  • Accounting familiarity
  • 58 WPM typing speed
  • Report analysis
  • Invoice processing
  • Staff management
  • Scheduling
  • Team building
  • Employee training and development
  • Mail handling
  • Bookkeeping
Work History
Office Assistant, 03/2018 to Current
Open LendingIrving, TX,
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions, resulting in consistent 100% customer satisfaction rating
  • Achieved and consistently exceeded revenue quota
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Helped numerous customers every hour by approaching conversations with positive attitude and empathy
  • Compiled customer feedback and recommended service delivery improvements to management
  • Handled high-volume paperwork and collaborated with Service department to resolve invoicing and shipping problems
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Kept vendor files accurate and up-to-date to expedite payment processing
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Reported financial data and updated financial records in ledgers and journals
  • Posted high volume of monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and trained new associates
  • Reviewed time and attendance records
  • Responded to inbound inquiries regarding accounts and payments
  • Made outbound calls to vendors and customers to discuss and resolve account needs
  • Processed, prepared, and mailed/e-mailed invoices to customers, processed payments and documented account updates
  • Utilized Service Titan to reconcile accounts, track income and generate invoices
  • Entered customer interaction details in Service Titan to track requests, document problems and record solutions offered
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended our Diamond Club Program to customers, thoroughly explaining details
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Provided information to customers regarding Carter Quality Plumbing's charge card and loyalty program and helped to open and activate new accounts
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Assisted customers with setting appointments and special request
  • Answered constant flow of customer calls with up to 4 calls in queue per minute
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Hired, managed, developed and trained staff
  • Performed billing, collection and reporting functions for office
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Sent service technicians to assist 8 hourly callers based on locations, needs and worker availability
  • Trained new employees in various procedures and gave feedback on daily work performance
  • Closely monitored dispatch board to triage and prioritize over 30 daily calls
  • Directed all dispatching, routing and tracking of 11 fleet vehicles
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Maintained updated and detailed records of calls in physical and electronic database
  • Responded to over 30 daily caller requests with information about assistance and time-frames
  • Documented all changes in computer tracking system
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Communicated all emergencies, delays due to weather and carriers to customers and supervisors
Customer Service Representative, 10/2016 to 03/2018
SutherlandAlbuquerque, NM,
  • Looked over and approved various types of loans
  • Determined company policies and guidelines and ensured company compliance
  • Processed loans in a timely and accurate procedure
  • Acquired management approval for loan products
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
  • Maintained long-term relationships with customers to provide best-in-class customer service
  • Evaluated approvals against corporate standards
  • Provided quick turnaround times to maintain fast-past schedule
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
  • Set up and completed loan submission packages
  • Prepared documents for underwriting by verifying client income, credit reports and other information
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Processed loan payments in person and via telephone
  • Mailed out customer receipts, and information packets
  • Received and processed paperwork for titles
  • Prepared title documents to submit all legal transfer work to DMV
  • Entered title and vehicle information into database
  • Achieved performance goals on consistent basis
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Monitored accounts for compliance with established payment plans and flagged those in violation
  • Trained new team members on scripts, company services and performance strategies and provided mentoring
  • Used skip tracing and other techniques to locate debtors
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account
  • Maintained high volume of calls to meet demands of busy group
  • Applied more than 100 payments per week
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Worked with General Manager and assisted Store Manager to properly apply customer remittances
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Visited premises of customers to directly collect payments
  • Set up and updated customer accounts and CRM with interactions, payments and personal information
  • Generated daily reports detailing various metrics and account information
  • Followed up with customers to collect specific financial information and verify account details
  • Processed payments and applied to customer balances
  • Researched accounts and completed due diligence to resolve collection problems
Home Health Aide, 05/2015 to 09/2016
Pacific Medical CentersPasco, WA,
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
  • Provided direct personal care and administrative services to clients
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Cooked tasty, nourishing meals for patients with Cerebral Palsy to promote better nutrition
  • Administered prescribed medications under direction of physician
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping
  • Ensured safety and well-being of each patient in alignment with care plan
  • Traveled to clients' homes to provide healthcare services and promote continuity of care
  • Provided mobility assistance such as walking and regular exercising
  • Supervised daily activities and provided assistance when needed
Restaurant Manager, 04/2012 to 05/2015
Benihana Inc.Plano, TX,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction
  • Led and directed team members on effective methods, operations and procedures
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Managed 10-person team of cooks and back of house staff for Japanese restaurant
  • Carefully interviewed, selected, trained and supervised staff
  • Reconciled cash and credit card transactions to maintain accurate records
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Bussed and reset 24 tables per shift, working efficiently to keep dining room and work areas clean
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Prepared beverages and filled food orders for customers
  • Used cash registers and credit card machines to cash out customers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
: Medical Assisting, Expected in
York Technical College - Rock Hill, SC
High School Diploma: , Expected in 2012
Andrew Jackson High School - Kershaw, SC

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School Attended

  • York Technical College
  • Andrew Jackson High School

Job Titles Held:

  • Office Assistant
  • Customer Service Representative
  • Home Health Aide
  • Restaurant Manager


  • Some College (No Degree)
  • High School Diploma

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