Executive-level High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations,
Meticulous with demonstrated success in process improvements and procedural adherence to achieve company and client objectives.
Reviews and improves office processes to reduce errors, waste and inefficiencies.
Gifted in identifying problems and developing practical solutions. Skilled communicator with strong problem solving and defuse irate customer capabilities.
Handled all delegated tasks, including QAR and Chart Management.
Collaborated with others to discuss new client satisfaction opportunities.
Assist the Disabled Veteran Outreach Program (DVOP) representative and other Veteran Employment Representatives in the following ways: CALJOBS Data entry,organizing and filing of Veteran Service Navigator intake sheets and creation of Veteran case folders, facilitating workshops such as Job Searching,Resume Applications, and Interviewing &Dressing for Success. Also, assisting the general public with utilizing computer systems in the Computer Resource Labs and directing clients to resources such as the Veterans Administration (VA), VA Hospital and clinic, California Vets (CalVets), and others. Assisted Veteran Case Management Specialists with client's intake process, evaluations and writing out Individual weekly service plans. Proofread files for accuracy and made needed corrections Lastly, assisting clients in critiquing and rewriting resumes, interviewing techniques, and job searches utilizing Labor Market information (LMI), CALJOBS and online job searching.Received and screened high volume of internal and external communications.Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.Managed reception and lobby area, greeted visitors and responded to requests for information.
Developed relationships with thousands of clients and provided individualized customer service to maintain longevity of accounts.Prepared quotes for potential clients, up-selling special packages and maintaining high levels of accuracy.Made actionable and insightful recommendations for new products, extensions or enhancements.Updated account plans based on changing markets, customer conditions and competitor activity.interviewed and gathered personal information for credit checks, collected deposits, processed credit card and check transactions, set up payment arrangements, open/closed accounts, moved services, data entry, billing, sales, account reconstruction, complaint resolutions, collections, problem resolution, multitasking on multiple screens.used multiple computer programs, Used multi-phone lines, did faxing, copying,printing,technical support on Verizon equipment, worked closely together with other departments to ensure customer satisfaction.
Provided excellent Interaction with customers in person and on the phone. Did credit checks,
Exchanged monies with customers to pay their bills.
Data entry, faxing, copying.
Utilized different computer programs. Drafted contracts for services.
Tracked a fleet of vehicles coming in and out of location
Resolve any issues customers may have had.
Picked up and dropped off customers to desired locations.
Ordered office supply's Did daily inventory on vehicles and office supplies. Balanced store drawers and bank drops. Trained and supervised employees. Made daily reports of all services rendered.Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.Maintained impeccable office organization to support efficiency, professionalism and performance objectives.Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.Oversaw office financial management, including payroll administration.
Tracked sales unit progress toward predetermined targets to identify emerging obstacles and develop resolution plans. Created training Materials and Ffacilitated training classes
Maintained sales and marketing events calendar and updated team members on logistics and resource requirements to facilitate achievement of goals.
Supported sales agents by compiling sales and marketing collateral materials and organizing special promotional events to enable customer acquisition.
Conducted weekly sales team meetings to review progress toward established goals and support individual achievement.
Delegated tasks to specific employees based on individual knowledge and strengths.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Taught staff how to handle difficult situations with calm and professionalism.Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.Reviewed sales reports to enhance sales performance and improve inventory management accuracy.Mentored newly hired Sales Associates in upselling techniques,Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest.
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