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Office Assistant Resume Example

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OFFICE ASSISTANT
Summary

Detail-oriented individual well-known for being disciplined. Sharp and well-trained in Word, Excel Windows and great customer service. Pursuing an Operations Administrator position where exceptional skills will be appreciated.

Experience
01/2019 - CurrentPacific Seafood - Office AssistantSeward , AK
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Offered policy guidance and management to promote asset protection.
  • Provided quick turnaround time when customers called with questions, usually within 3 hours.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Tracked office stock and maintained inventory in neat and organized fashion.
06/2014 - 01/2019Independent Living Services - Medical Billing AssistantConway , AR
  • Assessed medical codes on patient records for accuracy.
  • Expertly assigned charges and payments for medical procedures.
  • Reviewed medical records to meet insurance company requirements.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Documented and filed patient data and medical records.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
  • Maintained knowledge of new or revised codes and industry regulations to complete accurate coding services, including local coverage determinations.
  • Performed with precision by entering data accurately and researching to resolve questions.
  • Performed routine quality assurance audits to promote data integrity.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Verified final claim submissions by comparing account charges with documentation.
  • Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
  • Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
  • Researched and rectified account discrepancies.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Filed and submitted insurance claims.
  • Completed and submitted appeals.
  • Managed benefit contract pricing, processing, policies and procedures.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted with referrals and prepared medical records for patients.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Maintained confidentiality of records relating to clients' treatment
  • Registered patients and scheduled appointments.
  • Educated patients about medications, procedures and physician's instructions.
  • Called in prescription refills for patients.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Submitted diagnosis and procedure codes for insurance companies.
07/2011 - 06/2014Sage Hospitality Resources, Llp - Front Desk ManagerPortland , OR
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Completed financial audits on scheduled basis.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Secured guest valuables in main safe or individual boxes.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Balanced hotel accounts at end of each shift.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
Skills
  • Excellent Communication Skills/ Customer service
  • Microsoft Word
  • Excel Windows
  • Intuit QuickBooks
  • Schedule Management
  • Learning Strategies
  • Data Entry
  • Billing and Coding
  • Staff Supervision
Education and Training
06/1998Escanaba Area Public High SchoolCity, StateHigh School Diploma
Bay De Noc Community CollegeCity, StateSome College (No Degree): Medical
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Word choice

Resume Overview

School Attended

  • Escanaba Area Public High School
  • Bay De Noc Community College

Job Titles Held:

  • Office Assistant
  • Medical Billing Assistant
  • Front Desk Manager

Degrees

  • High School Diploma
    Some College (No Degree) : Medical

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