Office Assistant Resume Example
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OFFICE ASSISTANT
Summary
Detail-oriented individual well-known for being disciplined. Sharp and well-trained in Word, Excel Windows and great customer service. Pursuing an Operations Administrator position where exceptional skills will be appreciated.
Experience
01/2019 - CurrentPacific Seafood - Office AssistantSeward , AK
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- Offered policy guidance and management to promote asset protection.
- Provided quick turnaround time when customers called with questions, usually within 3 hours.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Tracked office stock and maintained inventory in neat and organized fashion.
06/2014 - 01/2019Independent Living Services - Medical Billing AssistantConway , AR
- Assessed medical codes on patient records for accuracy.
- Expertly assigned charges and payments for medical procedures.
- Reviewed medical records to meet insurance company requirements.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
- Documented and filed patient data and medical records.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Added modifiers, coded narrative diagnosis and verified diagnoses.
- Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
- Maintained knowledge of new or revised codes and industry regulations to complete accurate coding services, including local coverage determinations.
- Performed with precision by entering data accurately and researching to resolve questions.
- Performed routine quality assurance audits to promote data integrity.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Verified final claim submissions by comparing account charges with documentation.
- Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
- Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
- Researched and rectified account discrepancies.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Filed and submitted insurance claims.
- Completed and submitted appeals.
- Managed benefit contract pricing, processing, policies and procedures.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Assisted with referrals and prepared medical records for patients.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Maintained confidentiality of records relating to clients' treatment
- Registered patients and scheduled appointments.
- Educated patients about medications, procedures and physician's instructions.
- Called in prescription refills for patients.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Submitted diagnosis and procedure codes for insurance companies.
07/2011 - 06/2014Sage Hospitality Resources, Llp - Front Desk ManagerPortland , OR
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Managed guest check-in and check-out procedures, reservations and payments.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Completed financial audits on scheduled basis.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Secured guest valuables in main safe or individual boxes.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Balanced hotel accounts at end of each shift.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
Skills
- Excellent Communication Skills/ Customer service
- Microsoft Word
- Excel Windows
- Intuit QuickBooks
- Schedule Management
- Learning Strategies
- Data Entry
- Billing and Coding
- Staff Supervision
Education and Training
06/1998Escanaba Area Public High SchoolCity, StateHigh School Diploma
Bay De Noc Community CollegeCity, StateSome College (No Degree): Medical
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Resume Overview
School Attended
- Escanaba Area Public High School
- Bay De Noc Community College
Job Titles Held:
- Office Assistant
- Medical Billing Assistant
- Front Desk Manager
Degrees
- High School Diploma
Some College (No Degree) : Medical
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