Office Assistant Resume Example Company Name

OFFICE ASSISTANT

Summary

Detail-oriented individual well-known for being disciplined. Sharp and well-trained in Word, Excel Windows and great customer service. Pursuing an Operations Administrator position where exceptional skills will be appreciated.

Experience

01/2019 - CurrentCompany Name - Office AssistantCity, State

Collected payments, issued receipts and updated accounts to reflect new balances.
Maintained business records by updating customer information.
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Offered policy guidance and management to promote asset protection.
Provided quick turnaround time when customers called with questions, usually within 3 hours.
Engaged customers and provided high level of service by carefully explaining details about documents.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Tracked office stock and maintained inventory in neat and organized fashion.

06/2014 - 01/2019Company Name - Medical Billing AssistantCity, State

Assessed medical codes on patient records for accuracy.
Expertly assigned charges and payments for medical procedures.
Reviewed medical records to meet insurance company requirements.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Documented and filed patient data and medical records.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Added modifiers, coded narrative diagnosis and verified diagnoses.
Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
Maintained knowledge of new or revised codes and industry regulations to complete accurate coding services, including local coverage determinations.
Performed with precision by entering data accurately and researching to resolve questions.
Performed routine quality assurance audits to promote data integrity.
Interpreted medical terminology and pharmacological information to translate information into coding system.
Verified final claim submissions by comparing account charges with documentation.
Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
Researched and rectified account discrepancies.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Filed and submitted insurance claims.
Completed and submitted appeals.
Managed benefit contract pricing, processing, policies and procedures.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Assisted with referrals and prepared medical records for patients.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
Contacted pharmacies to submit and refill patients' prescriptions.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Maintained confidentiality of records relating to clients' treatment
Registered patients and scheduled appointments.
Educated patients about medications, procedures and physician's instructions.
Called in prescription refills for patients.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Submitted diagnosis and procedure codes for insurance companies.

07/2011 - 06/2014Company Name - Front Desk ManagerCity, State

Corrected guest issues promptly with knowledgeable and friendly service.
Managed customer complaints and rectified issues to complete satisfaction.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
Created and optimized employee schedules to secure proper coverage for all shifts.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Arranged special accommodations for guests to maintain optimal satisfaction.
Facilitated front desk operations for busy high-volume hotel.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Managed guest check-in and check-out procedures, reservations and payments.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Completed financial audits on scheduled basis.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Secured guest valuables in main safe or individual boxes.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Balanced hotel accounts at end of each shift.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Managed tasks and responsibilities for front office employees when the team was understaffed.

Skills

Excellent Communication Skills/ Customer service
Microsoft Word
Excel Windows
Intuit QuickBooks
Schedule Management

Learning Strategies
Data Entry
Billing and Coding
Staff Supervision

Education and Training

06/1998Escanaba Area Public High SchoolCity, StateHigh School Diploma

Bay De Noc Community CollegeCity, StateSome College (No Degree): Medical

Resume Overview

School Attended

Escanaba Area Public High School
Bay De Noc Community College

Job Titles Held:

Office Assistant
Medical Billing Assistant
Front Desk Manager

Degrees

High School Diploma
Some College (No Degree) : Medical

Office Assistant Resume Example

Resume Score: 80%

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