LiveCareer-Resume

office assistant resume example with 9+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Proficient in Microsoft Excel and PowerPoint
  • Front office management skills
  • Office inventory management skills
  • Knowledge of office equipment
  • Microsoft Office and Outlook proficiency
  • Knowledgeable with multi line phone system and high volume calls.
  • Ability to multi task in fast paced environment
Experience
06/2017 to Current Office Assistant ||| Tishman Speyer | Seattle, WA,
  • Created agendas and communication materials for team meetings.
  • Handled all delegated tasks, including monthly and year to date reconciliations and expense reports.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Reviewed medical records to meet insurance company requirements.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Used Microsoft Office and Outlook to manage provider schedules and keep calendar organized for 20 person practice.
  • Assessed medical codes on patient records and prepared invoices to be submitted to insurance companies.
  • Submitted and processed insurance claims to conduct medical code verifications and assessments.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Answered high volume calls and answerEd customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Received and screened high volume of internal and external communications.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
01/2014 to 06/2017 Cocktail Waitress Columbia Country Club | Chevy Chase, MD,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Calculated charges, issued table checks and collected payments from customers.
09/2013 to 01/2014 Sales Associate Toys R Us | City, STATE,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through system and coordinated product deliveries.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
03/2012 to 11/2013 Cocktail Server Buffalo Wild Wings | City, STATE,
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained accurate cash handling practices while efficiently serving customers.
Education and Training
Expected in | Business Cypress College, Cypress, CA GPA:

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Resume Overview

School Attended

  • Cypress College

Job Titles Held:

  • Office Assistant |||
  • Cocktail Waitress
  • Sales Associate
  • Cocktail Server

Degrees

  • Some College (No Degree)

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