office assistant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Profile
Dedicated and focused Office Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility. I am very personable, friendly, dedicated and goal oriented. I have been in Customer Service nearly my entire life, I love working with the public and making sure they are satisfied with my service. I am not just representing myself, but the Company I work for at all times. I am not just looking for a job, I am looking for a career.
Qualifications
Microsoft Office proficiency
Time management
Meticulous attention to detail
Professional and mature
Results-oriented
Dedicated team player Self-directed
Mail management
Seasoned in conflict resolution
Managing multiple priorities
Conflict resolution
Critical thinking
Eye for detail
Courteous Demeanor
Top Sales Performer
Education
Marshfield High SchoolCoos Bay, ORExpected in ā āHigh School Diploma: - GPA:
Relevant Experience
Scheduling: Managed detailed scheduling to ensure adequate staffing at all times.
Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Service: Dealt with Corporate Accounts/Customers; performing account changes, refunds and payments.
Cashier: Many years experience as a cashier/customer service rep
Professional: I owned my own business as a Hairstylist for over 10 years. Included ordering, inventory, balancing books, taxes and scheduling.
Communicated with clients, employees and other individuals to answer questions and explain their job duties, how our business worked and prepared our employees for the job site.
I was in charge of inputting all new employees, marketing jobs for our clients and identifying the most qualified candidate for the job.
I performed background checks, drug screens and made sure the employee was eligible for any and all job listings.
On a daily basis I answered phone calls, fielded phone calls to correct personnel, managed mail, prepared time cards for payroll, worked closely with our clients on getting out current job listings, marketed new job postings, recommended employees to our clients, made sure job posting were filled in a timely fashion.
Worked daily with Worksource, State of Oregon Employment Department to list new job posting.
St. Elizabeth Healthcare - Insurance Biller Lawrenceburg, IN, 03/2014 - 07/2014
Verified that information in the computer system was up-to-date and accurate.
Verified and logged in deadlines for responding to daily inquiries.
Processed confidential insurance and medical information following HIPPA guidelines.
Completed and submitted clinical documentation in accordance with agency guidelines.
Blitt & Gaines P.C. - Bill Collector Merrillville, IN, 07/2010 - 01/2014
Negotiated payment terms with debtors to fit within their budget and wages per our company policy.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Maintained confidential information, such as pay, employment, debts owed and account information.
Verified that information in the computer system was up-to-date and accurate.
Verified and logged in deadlines for responding to daily inquiries.
Expert at Skip Tracing to find debtors, their employment, assets and bank information.
Worked daily with 3 major credit reporters to put in disputes for debtors if necessary.
This job was very important, we had to verify all information, being tedious and meticulous on all accounts prior to it going to the legal department.
ACS/XEROX - Agent/Quality Assurance Coach/Supervisor City, STATE, 02/2005 - 06/2010
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Assisted with the development of the call center's operations, quality and training processes.
Led a team of customer service representatives to increase service center profitability.
Properly directed inbound calls in phone queues to improve call flow.
Trained staff on how to improve customer interactions.
I was supervisor to over 30 agents, always met or exceeded goals winning many Awards with my team and as an individual Supervisor.
Additional Information
SWOCC Coos Bay, OR, USA
I took many Computer Classes at SWOCC in Excel, Word and a specialized program for a Computer Lab I ran for the Confederated Tribes of Coos, Lower Umpqua and Siuslaw Tribe.
Skills
Computer Skills- Word, Excel, Microsoft Office Suite
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