LiveCareer-Resume

office assistant resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Customer service expert
  • Adaptive team playerExcel spreadsheets
  • Meticulous attention to detail
  • Time management
  • Self-directed
  • Resourceful
  • Professional and mature
  • Strong interpersonal skills
  • Reliable and punctual
  • Cash handling
  • Neat, clean and professional appearance
  • Reliable team worker
  • Comfortable standing for long time periods
  • Excellent multi-tasker
  • Delivers exceptional customer service
  • Engaging personality
  • MS Office proficient
  • Basic clerical knowledge
  • Quick learner
  • High customer service standards
  • Service solutions expert
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Dedicated to process improvement
  • Strong problem solving ability
  • Troubleshooting skills
  • Reliable and dependable
  • Team leadership
  • Cheerful and energetic
  • Resolution-oriented
  • Computer proficient
  • Microsoft Office, Excel, PowerPoint proficiency
  • Strong verbal communication
Educational Background
Chandler Gilbert Community College Chandler, AZ Expected in 2016 Associate of Science : Medical Radiology - GPA : Chandler-Gilbert Community College Academic Achievement Award Community Volunteer

Chandler-Gilbert Community College Academic Achievement Award


Community Volunteer

Member of BSU Club

Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Multi-taskingCustomer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.

Managed call flow with up to [number] calls in queue per minute.

Work Experience
Park Hotels & Resorts - Office Assistant
Tysons Corner, VA, 06/2015 - 11/2015
  • Provided excellent customer services skills to students and staff members.
  • Prepared letters, flyers, and other documents using Microsoft Word and PowerPoint.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Performed general office duties, such as ordering supplies, maintaining confidential paperwork, and data entry.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained an up-to-date department organisational chart.Facilitated working relationships with co-tenants and building management.Dispersed incoming mail to correct recipients throughout the office.Received and screened a high volume of internal and external communications, including email and post.Managed daily office operations and maintenance of equipment.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.
Mci - Customer Service Agent
Mesilla Park, NM, 2013 - 06/2013
  • Professionally answered a high volume of all call types.
  • Respond to customer calls by listening emphatically to clarify and asses customer needs.
  • Respond to customer inquiries and concerns by researching and identifying positive solutions.
  • Processed a variety of transactions over the phone.
  • Efficiently navigated through multiple data entry systems while speaking with customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.
Columbia Sportswear Co. - Seasonal Sales Associate
Destin, FL, 08/2012 - 2013
  • Designed displays to make the store experience interactive and engaging.Assisted with buying over the counter and communicating with retail merchants.Helped customers select products that best fit their personal needs.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Educated customers on product and service offerings.Maintained knowledge of ongoing market and product trends to effectively answer customer questions.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Marco's Pizza - Crew Member
Cedar Rapids, IA, 01/2012 - 06/2012
  • Accepted payment from customers and made change as necessary.Assisted co-workers.Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaUp-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Prepared and served beverages such as coffee, tea and fountain drinks.Served orders to customers at windows, counters and tables.Carefully maintained sanitation, health and safety standards in all work areas.Took initiative to find extra tasks when scheduled duties were completed.Properly portioned and packaged take-out foods for customers.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Skills

Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking


10-key, computer proficiency, problem solving, data entry, microsoft word, powerpoint, and excel organizational skills enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

School Attended

  • Chandler Gilbert Community College

Job Titles Held:

  • Office Assistant
  • Customer Service Agent
  • Seasonal Sales Associate
  • Crew Member

Degrees

  • Associate of Science

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