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Office Assistant Resume Example

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OFFICE ASSISTANT
Career Overview
I like working in a business environment, staying busy, interacting with team members/venders/clients in order to improve the quality of my job role and company's operation in general. By using my positive attitude, creativity, and knowledge of people and business, I know I can make your company more successful.
Skill Highlights
MS Windows 2007, Microsoft Office, Data Entry, Project Management, Enterprise Resource Planning (SAP)
Core Accomplishments
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

  • Maintained status reports to provide management with updated information for client projects.

Professional Experience
07/2015 to Current
Office Assistant A & A Repair and Remodeling － Waterford, MI
  • Managing office operations such as: customer service, purchasing supplies and materials, making appointments, typing up estimates/contracts.
  • Process all orders, data entry and data filing, accounts receivable/payable.
  • Contraction work and job site cleanup.
10/2013 to 06/2015
Lead Sales Associate Ann Taylor Factory － Auburn Hills, MI
  • General store operations, cashier- sales of woman's apparel.
  • Sales and credit accounts look ups, customer service in person and on the phone, opening and closing the store and security.
  • Consistently helped reach the stretch goals of the store's net sales and credit accounts.
02/2011 to 05/2013
Financial Planning Coordinator Intern Genisys Credit Union － White Lake, MI
  • Updated a new resource planning software that managed data for tracking and retrieval of client data much more efficiently with more information and less errors for the investment department from an outdated program and paper files.
  • Prepared investment applications, auditing and processing documents, coordinating client/advisor appointments and staff meetings.
  • Trouble shooting and correspondence between bank customers and several investment service providers, general office duties.
09/2003 to 06/2012
Teacher Assistant/PTA Volunteer Clarkston Community Schools － Clarkston, MI
  • Checking assignments, planning class parties, completing class projects for the teacher, administering math facts to students, teaching reading in the Learning Resource Center.
  • Helping with school fundraising before and after school PTA-Sponsored-Programs (Fun-Run, Book Fair, Field Day, Festival Day etc.).
09/2002 to 05/2010
Hockey Team Manager Lakeland Hockey Association － Waterford, MI
  • Volunteer, Board Member for Lakeland Tri Arenas and Association Distributing practice and game schedules, scheduling meetings, tournaments and hotel accommodations for 15-22 players and their families.
  • Procuring sponsorships for each season, planning three parties per year, recruiting and managing volunteers, billing, budgeting and tracking the team's finances, corresponding with parents in person, by telephone/email, ordering spirit wear and resolving issues as they occurred.
12/1997 to 10/1998
Software Administrator Deneb Robotics Inc － Troy, MI
  • Performance of all facets in the licensing of Deneb's "Robotic Design Software-used to simulate product life cycles in manufacturing" including creation, distribution, and re-issuance.
  • Increased customer satisfaction by proving fast accurate service and correcting improper programming on the dongles.
  • Troubleshooting and customer service via enterprise resource planning software (SAP), telephone/email of any licensing issues to worldwide clients such as NASA Boeing, ABB, McDonald Douglas, Ford, etc.
12/1996 to 12/1997
Sales Associate Best Buy － Waterford, MI
  • Helping customers with software/hardware needs, received extensive product training from brand name sales reps.
  • HP, INTEL, and Dell etc.) Our team of four exceeded the department's set sales goals each month by 10% or more.
  • While attending college.
11/1996 to 12/1997
Sales Manager Thorne's Pendleton Shop － Rochester, MI
  • Operating the store, from opening to close, handled the sales transactions, customer service, store security.
  • While working at Best Buy and attending college part time.
08/1994 to 12/1996
Teller and Manager's Assistant Huntington Banks － Troy, MI
  • Balancing the branch, branch vault, and ATM, serviced personal and business accounts.
  • Processing of customer transactions, night drop, assisting customers with deposits, withdrawals, and collection of loans and tax payments, sales.
06/1988 to 06/1991
Camp Counselor and Teacher's Aid Holly Area Schools － Holly, MI
Supervised all camp activities for children 5-12 years.
Chaperoned Field Trips from Holly Community Ed Summer Camp.
Assisted and Tracked 5 Special Aid Students at Holly High School.
Education
May 2011
Bachelor's Degree: Business Administration The University of Michigan Flint, School of Management Business Administration 3.4 Concentrated work in Project Management and Team Leadership
May 1994
Associates of Liberal Arts Oakland Community College 3.2
Skills
accounts receivable/payable, scheduling, ATM auditing, billing, cashier, closing, hardware sales, contracts, credit, client accounts, customer satisfaction, Data Entry, email, Enterprise Resource Planning, retail sales, general office duties, Apple, Microsoft, Team Leadership, bank deposit/withdrawals, material handling, meetings, Microsoft Office, MS Windows, product research, programming, purchasing, use various software applications, SAP, scheduling, training, telephone, Troubleshooting, typing
 
Personal: I am interested in product research.  I like to garden and to exercise.
 
Nora Highducheck (248) 499-2063
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Resume Overview

Companies Worked For:

  • A & A Repair and Remodeling
  • Ann Taylor Factory
  • Genisys Credit Union
  • Clarkston Community Schools
  • Lakeland Hockey Association
  • Deneb Robotics Inc
  • Best Buy
  • Thorne's Pendleton Shop
  • Huntington Banks
  • Holly Area Schools

School Attended

  • The University of Michigan Flint, School of Management
  • Oakland Community College

Job Titles Held:

  • Office Assistant
  • Lead Sales Associate
  • Financial Planning Coordinator Intern
  • Teacher Assistant/PTA Volunteer
  • Hockey Team Manager
  • Software Administrator
  • Sales Associate
  • Sales Manager
  • Teller and Manager's Assistant
  • Camp Counselor and Teacher's Aid

Degrees

  • Bachelor's Degree : Business Administration
    Associates of Liberal Arts

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