Office Assistant Resume Example
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OFFICE ASSISTANT
Summary
Experienced Medical Biller, committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and knowledge of Medical Terminology, Diagnosis codes, and CPT Codes.
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Professionally trained Registered Nurse with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.
Skills
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Experience
Office Assistant, 12/2017 to CurrentPeoria Unified School District － Peoria , AZ
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Managed payroll for an organization of 50 personnel.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Posted receipts to appropriate general ledger accounts.
Billing Operations Manager, 05/2015 to 09/2017Alto Pharmacy － San Jose , CA
- Accurately entered procedure codes, diagnosis codes and patient information into billing software.
- Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Thoroughly reviewed remittance codes from EOBS/AR's.
- Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.
- Performed quality control of the data entry system to verify that claims and payments were posted correctly.
- Billed all lab claims with attached lab slips.
- Performed full-cycle medical billing in a fast-paced medical billing company.
- Oversaw 50+ team members as Billing Manager with the day to day Billing Operations including Charge Entry, Rejections, Resubmissions, AR Followup, and Payment Posting.
Cashier/Office Assistant, 12/2013 to 06/2015Basil Family Dealerships － Depew , NY
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Offered exceptional customer service to differentiate and promote the company brand.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Built and maintained effective relationships with peers and upper management.
- Recruited, hired, developed and retained retail talent for the company.
- Performed Payroll every 2 weeks, and maintained accurate employee records.
Office Manager, 05/2000 to 01/2006University Of Kansas － Lawrence , KS
- Established a QuickBooks accounting system to reflect accurate financial records.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts.
- Received and placed telephone calls to clients and prospective clients.
- Completed and mailed bills, contracts, policies, invoices and checks.
Registered Nurse OB, 06/1999 to 05/2000Bayhealth － Felton , DE
- Performed basic physical assessments of newborns and infants.
- Documented patient information obtained from interviews.
- Made appropriate interventions by reading and interpreting fetal heart monitors.
- Delegated staff nurse duties.
- Instructed patients and family members on proper discharge care.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Assessed patients and documented their medical histories.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Performed basic physical assessments of newborns and infants.
- Provided patient education.
- Followed infection control procedures.
- Assisted doctors with surgeries and non-invasive procedures.
Registered Nurse Psychiatric Mental Health Specialist, 08/1995 to 06/1999Central Florida Health Centeralized － Tallahassee , FL
- Conducted screenings, diagnostic treatment and rehabilitative services on a primary health care team.
- Supervised 5-10 LVNs, Mental Health Workers and non-clinical staff.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Ensured safety and well-being of patients.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Documented patient information obtained from interviews.
- Responsible for primary care, case management, and medication management.
- Assessed patients and documented their medical histories.
- Implemented new floor assignments based on evaluation of staffing requirements.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
- Managed team of medical support personnel.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Accurately recorded and reported test results according to established procedures.
- Provided patient education.
Office Nurse Pediatrics, 03/1994 to 08/1995Dr. Clarence Donald － City , STATE
- Documented patient information obtained from interviews.
- Performed basic physical assessments of newborns and infants.
- Assisted doctors with surgeries and non-invasive procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Maintained all confidential patient files adhering to HIPPA regulations.
- Routinely retracted patient throat cultures and prepared for lab submission.
Registered Nurse Obstetrics, 08/1988 to 02/1994Sid Peterson Memorial Hospital － City , STATE
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Primary care, assessment and evaluation of neonatal and pediatric patients.
- Managed care for post-operative patients through discharge.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care.
- Closely monitored acute conditions.
- Monitored patient reactions to drugs and carefully documented progress of Women during Labor and Delivery.
- Ensured HIPAA compliance.
- Developed and implemented nursing care plans.
- Made appropriate interventions by reading and interpreting fetal heart monitors.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Documented patient information obtained from interviews.
- Performed basic physical assessments of newborns and infants.
- Delegated staff nurse duties.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Assisted doctors with surgeries and non-invasive procedures.
- Strong leader for nursing personnel assigned to the unit/shift.
Education and Training
Diploma/Certificate:Licensed Vocational Nursing,1984Austin Community College Austin － City, State, United StatesLicensed Vocational Nursing
Associate of Applied Science:Registered Nursing,1987Del Mar College － City, StateRegistered Nursing
Skills
Professional, friendly and Compassionate
Detail Oriented
Self Motivated
Team Player
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Resume Overview
School Attended
- Austin Community College Austin
- Del Mar College
Job Titles Held:
- Office Assistant
- Billing Operations Manager
- Cashier/Office Assistant
- Office Manager
- Registered Nurse OB
- Registered Nurse Psychiatric Mental Health Specialist
- Office Nurse Pediatrics
- Registered Nurse Obstetrics
Degrees
- Diploma/Certificate : Licensed Vocational Nursing , 1984
Associate of Applied Science : Registered Nursing , 1987
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