Office Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Efficient Office Assistant with 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

  • Understands grammar
  • Professional and mature
  • Self-starter
  • Dedicated team player
  • Meticulous attention to detail
  • Resourceful
  • Insurance eligibility verifications
  • Time management
  • Strong problem solver
  • Team support
  • Customer Service
  • Effective communication
  • Troubleshooting
  • Clerical support
  • In-store support
  • High-energy attitude
  • Retail sales customer service
  • Technologically savvy
  • Problem-solving abilities
  • Courteous demeanor
  • Promotional support
  • Office equipment proficiency
  • Call center experience
06/2012 to Current Office Assistant Peoria Unified School District | Peoria, AZ,
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained business records by updating customer information.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Served as central point of contact for all outside vendors needing to gain access to building.
07/2020 to 12/2020 Receptionist/Optometric Technician Aveanna Healthcare | West Chester, PA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Entered data into software to keep records of insurance information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Assisted 4 visitors per hour by directing to appropriate personnel and answering numerous calls daily.
  • Managed more than 50 incoming calls per day.
  • Responded to customer concerns and issues by assisting to the best of my ability.
  • Rendered information to callers and drafted office emails.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Scheduled and confirmed appointments.
  • Maintained customer records with timely and accurate database updates.
  • Answered telephones and directed calls to appropriate staff members.
  • Took information from potential customers to assess needs.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
07/2020 to 10/2020 Front Cashier Lowe's | City, STATE,
  • Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
  • Assisted team members with resolving customer problems and answering questions.
  • Resolved discrepancies between item prices in computer system and product labels.
  • Directed patrons to specific aisles to locate requested merchandise.
  • Reduced theft and product shrink by implementing lowes procedures and practices.
  • Operated cash register, processing payments of cash, checks, credit cards and gift cards.
  • Scanned bar codes, verified accuracy of prices and totaled bills for payment.
  • Unpacked merchandise, priced items and secured security tags.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Pitched in to help Lowe's head cashier with product restocking during less busy periods.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Processed sales, returns and exchanges using POS register system.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Input accurate data to keep inventory accounts current and prevent system discrepancies.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Packed and bagged products according to customer preferences.
  • Organized all register supplies in front end and storage areas.
  • Kept register terminal area and store clean and orderly.
09/1999 to 04/2012 Special Education Paraprofessional CGESD | City, STATE,
  • Managed class of 10 students when teacher stepped out of room.
  • Collaborated with teacher to develop effective, individualized learning strategies.
  • Advised the instructor regarding student behavior or issues that required immediate addressing.
  • Met one-on-one with autism students, utilizing customized behavioral plans.
  • Affirmatively communicated and promoted positive attitudes with every student.
  • Supervised test taking and graded papers.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Provided support to the students through specialized accommodations, extra assistance and educational assessments.
  • Provided students with personalized educational, behavioral and emotional support.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Assisted 3-5 children per station during small group learning periods.
  • Promoted language development skills through reading and storytelling.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Administered minor first aid to injured students and notified school nurse to render additional aid.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Encouraged students to be understanding of and helpful to others.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Applied positive reinforcement for performance to redirect negative behaviors.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
  • Supported students in developing strategies for individual needs and classroom group dynamics.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition using focused instruction.
Education and Training
Expected in 05/1992 High School Diploma | Casa Grande Union High School, Casa Grande, AZ GPA:

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Resume Strength

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Resume Overview

School Attended
  • Casa Grande Union High School
Job Titles Held:
  • Office Assistant
  • Receptionist/Optometric Technician
  • Front Cashier
  • Special Education Paraprofessional
  • High School Diploma