office assistant resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Compassionate Casework Supervisor with leadership skills committed to coordinating care and creating top-performing teams. Excels at developing innovative care plans and conducting and analyzing data to monitor quality-based outcomes. Experienced creating interactive atmosphere to expedite case management services.
Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Caring, seasoned Social Worker offering case management expertise with proven ability to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Also specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Systematic Office Assistant with distinguished history of decreasing office costs while increasing functionality. Detail-oriented individual offers experience in recordkeeping, multi-line telephone systems and business correspondence. Consistent and meticulous worker committed to top-notch work.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Known for remaining cool under pressure. Driven to meet sales quotas and considered top-notch employee. Dedicated to reliability and great customer service.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Skills
Business Writing
Calendar Management
Executive Presentation Development
Appointment Scheduling
Mail Management
Organizing and Categorizing
Data Entry
Excel Spreadsheets
Prioritizing Work
Issue Resolution
Clerical Support
Information Confidentiality
Meeting Planning
Time Management
Documentation and Reporting
Verbal and Written Communication
Customer Service
Scheduling Meetings
Microsoft Office
Attention to Detail
Problem Solving
Multitasking and Prioritization
Reliable and Punctual
Flexible and Adaptable
Team Collaboration
Self-Motivated
Editing and Proofreading
Materials Organization
Google Drive
Creative Thinking
Service Oriented
Case Needs Assessments
Behavioral Therapy
Mood Disorders Knowledge
Behavioral Counseling
Intervention Planning
Violence Prevention
Community Outreach Expert
Educational Support
Therapeutic Services
Community Referrals
Cognitive Behavioral Therapy
Independent Judgment
Self Sufficiency Programs
Staff Development
CPR, First Aid, AED
Safety Planning
Structural Family Therapy
Strategic Planner
Women's Issues
Mental Health Training
Problem-Solving
Cash Handling Accuracy
Stocking and Receiving
Stockroom Upkeep
Retail Loss Prevention
Flexible Schedule
Store Opening and Closing
Order Processing
Product Recommendations
Relationship Selling
Teamwork and Collaboration
Cash Handling
Policy and Procedure Adherence
Merchandising Knowledge
Cash Register Operation
Product Sales
Business Development
Sales Development
Sales Expertise
Listening Skills
Written and Oral Communication Skills
Team Player Mentality
Strategic Planning
Market Research and Analysis
Friendly and Outgoing
Excellent Communication Skills
Reading Comprehension Skills
Technological Knowledge
Energy and Physical Stamina
Store Policies and Procedures
Building Customer Relationships and Loyalty
Engaging with Diverse Customers
Excellent Written and Verbal Communication
Loss Prevention
Flexible Hours
Sales and Promotions
Exceeding Customer Expectations
Safety and Cleanliness Standards
Strong Communication and Interpersonal Skills
Merchandise Receiving and Handling
Inventory Management
Available Nights, Weekends and Holidays
Adaptable and Flexible
Product Knowledge
Team Leadership
Goal-Driven
Honest and Dependable
Honest and Ethical
Detail-Oriented
Positive Customer Engagement
Crisis Intervention
Resource Identification
Interdisciplinary Collaboration
Case Planning
Conflict Resolution
Decision Making
Case Management Tracking
Worker Supervision
Abuse and Neglect Investigation
Social Research
Family Member Counseling
Patient Evaluation
Policy Advising
Substance Abuse Prevention
Crisis Resolution
Group Session Facilitation
Rehabilitation Planning
Medicaid and Medicare Paperwork
Dependency Recovery
Client Needs Assessment
Community Health Services
Medical Advocacy
Discharge Planning
Individual Counseling
Originality and Creativity
Critical Thinking
Support Group Organization
Experience
Case Manager/Discharge Coordinator, 03/2022 - Current Wsp – Sacramento, CA,
Discussed client advocacy and referral services, supporting families with education and resources.
Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
Reviewed social service and case management plans to guide implementation.
Developed written guidelines and procedures to successfully deliver case management services.
Assigned cases to employees, prioritizing tasks to meet upcoming deadlines.
Conducted long and short-term program planning to improve methods and procedures.
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and patients.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Utilized facility database systems to update patient records, transmit prescriptions and transfer files.
Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Assessed cases for instances of abuse and neglect and took appropriate action.
Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
Office Assistant, 10/2020 - Current The Mentor Network – Hazelwood, MO,
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.
Made orders for new office supplies based on demand and budgetary restraints.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Maintained business records by updating customer information.
Answered approximately 150 phone calls daily and pleasantly welcomed visitors to office.
Dispersed incoming mail to correct recipients throughout office.
Handled requests-for-information and delegated customer service tasks to appropriate employees.
Monitored calendars and scheduled appointments based on availability and established load limits.
Coordinated itineraries and appointments to improve office operations.
Served as central point of contact for outside vendors and assisted with negotiations.
Coordinated staff scheduling to promote smooth office operations.
Operated mail processing equipment and manually sorted mail.
Kept office records organized and supplies well-stocked for optimal team performance.
Updated employee paperwork and records.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Social Worker, 02/2020 - Current Actionlink – Round Rock, TX,
Maintained confidential case documentation.
Maintained lists of resources helpful to clients.
Maintained thorough case history records and wrote detailed reports.
Developed workable solutions for recurring problems for individuals and families.
Interviewed clients individually and in family groups to determine services to best address specific needs.
Administered conflict resolution strategies to help families resolve disputes.
Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
Offered grief and bereavement counseling to support family members after death of loved ones.
Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Electronics Sales Associate, 03/2020 - 07/2021 East Jefferson General Hospital Health – City, STATE,
Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
Searched store inventory system to determine whether requested products were available.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Processed payments and maintained accurate drawers to meet financial targets.
Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
Kept pricing information current and informed customers of promotions and discounts.
Led customers to designated aisles and shelves for specified items.
Patient Transporter Supervisor, 05/2017 - 10/2019 Company Name – City, State,
Provided patient transport using various equipment and adhered to safety protocols.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Picked up requested orders to move equipment and supplies to assigned treatment areas.
Relayed discrepancies, patient condition or special information regarding patient to appropriate personnel.
Used two-way radio phone for communication, notifying Transporters of delays in transport.
Supported and coached new employees on policies and safety measures and offered assistance with tasks.
Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
Used mobility devices to transport patients.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Maintained schedules by delivering patients safely and on time to procedure rooms.
Cleaned, disinfected, and prepared rooms for incoming patients.
Moved patients in and out of vehicles and lifted on and off beds.
Checked wheelchair and stretcher functionality prior to patient pick up.
Sanitized and cleaned furniture, railings, and floors.
Changed soiled bed linens, drapes, and cubicle curtains.
Picked up meals from kitchen and delivered to designated ward.
Couriered items within hospital, delivering to appropriate individuals.
Transport items to laboratory or pharmacy, verifying proper documentation and delivery to authorized personnel.
Responded to emergency medical calls, security calls, or fire alarms.
Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Education and Training
Master of Science: Psychology , Expected in 12/2024 - University of New Orleans - New Orleans, LA GPA: Status -
3.8 GPA
GI Bill Recipient
Bachelor of Science: Psychology, Expected in 12/2021 - University of New Orleans - New Orleans, LA GPA: Status -
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