office assistant resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Reliable admin asst skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Skills
Microsoft
Filing
Medical terminology
Data entry
Customer service
Meeting planning
Billing and coding
Professional and mature
Understands grammar
Proofreading
Inventory Management
Strong problem solver
Dedicated team player
Detailed meeting minutes
Strong interpersonal skills
Resourceful
Self-starter
Schedule management
Meticulous attention to detail
Experience
Office Assistant, 04/2011 - 04/2013 Unm Medical Group – Albuquerque, NM,
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Maintained business records by updating customer information.
Dispersed incoming mail to correct recipients throughout office.
Served as central point of contact for outside vendors and assisted with negotiations.
Operated mail processing equipment and manually sorted mail.
Kept office records organized and supplies well-stocked for optimal team performance.
Updated employee paperwork and records.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Medical Records Clerk, 03/2009 - 03/2012 Sutter Health – Auburn, CA,
Conceptualized and implemented new and more efficient filing system.
Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
Worked with [Type] EHR system to input, organize and manage more than [Number] documents each day.
Evaluated medical documents and digital information involved in location, retrieval and transmission of information between [Type] and [Type] offices.
Utilized [Software] and [Software] for accurate reporting of medical center data.
Delivered [Type] training on [Timeframe] basis.
Administrative Assistant to the Director, 04/2005 - 04/2008 United Healthcare Group – City, STATE,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Keyed in customer contacts and delivery dates to update details in company databases.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
Routed contracts, agreements, and invoices through proper signature process.
Prepared shipping packages by printing packing labels and verifying orders.
Booked venues, developed guest lists and organized catering services to plan events and department activities.
Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
Compiled and produced presentations and reports as directed by leadership team.
Supplied key cards to employees and visitors to control building access.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Supported office operations, managed client correspondence, tracked records and handled internal communications.
Worked professionally to handle client, vendor and public guest requirements.
Sorted incoming mail and disseminated correspondence to applicable departments.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Attended meetings and took meticulous notes to disseminate to participants.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Developed and implemented efficient filing systems and customer database protocols.
Supervised set up of conference rooms for corporate meetings and other events.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job title]s.
Exceeded specific team goals by partnering with staff to share and implement best practices.
Automated office operations, as well as managed client correspondence, record tracking and data communications.
Managed new files and retrieval requests quickly, which improved filing process and accuracy by [Number]%.
Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement [Type] program initiatives.
Responded to customer issues to provide immediate resolution and improve retention.
Cultivated relationships with [Type] suppliers to drive beneficial business deals.
Education and Training
Associate of Applied Science: Medical Billing , Expected in 03/2003 - Herzing University - Dearborn, MI GPA: Status -
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