Office Assistant Resume Example H & R Block

OFFICE ASSISTANT

Summary

Professional and well-rounded Customer service representative with superior clerical skills and retail sales expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Industrious administrative team member with proven organizational, time management and multitasking abilities in business settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes. Efficient Office Assistant with 6 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Skills

Meeting planning
Mail management
QuickBooks expert
AS/400
Excel spreadsheets
Strong problem solver
Inventory Management
Self-starter
Schedule management

Proofreading
Microsoft Office
Dedicated team player
Meticulous attention to detail
Resourceful
Strong interpersonal skills
Professional and mature
Certified Legal Office Assistant
Understands grammar

Experience

Office Assistant / H & R Block - Anchorage, AK09/2019 - 04/2020

Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Set up and activated customer accounts to maintain QA satisfaction levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.

Customer Service Representative / J.C. Penny's - Anchorage, AK10/2018 - 03/2020

Assessed customer needs and upsold products and services to maximize Retail sales.
Educated customers on special pricing opportunities and company offerings.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.

Shuttle Bus Driver / ArmedForces Ymca - Ft. Wainwright, AK08/2006 - 12/2007

Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
Supported riders with disabilities by operating transportation assistance equipment.
Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Completed accident and incident reports accurately and legibly at end of scheduled shifts.
Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
Assisted disabled passengers in boarding and exiting bus.
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
Recognized by management for providing exceptional customer service.
Answered 150 calls per day to answer customer questions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Office Assistant / Mayfield Motor Co. - Lawrenceville, VA03/2001 - 02/2005

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Created PowerPoint presentations used for business development.
Automated office operations to manage client correspondence, record tracking and data communications.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Dispersed incoming mail to correct recipients throughout office.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Filed and retrieved records to support business needs and boost team productivity.

Education and Training

Stradford Career Institute - St. Albans ,Vermont01/2017Associate of Arts: Fashion Design

Stradford Career Institute - St. Albans ,Vermont2020Associate of Science: Funeral Services And Mortuary Science

Certifications

Salesforce
SAP Certified Application Associate
Apple Certified Associate (ACA)

Resume Overview

Companies Worked For:

H & R Block
J.C. Penny's
ArmedForces Ymca
Mayfield Motor Co.

School Attended

Stradford Career Institute

Job Titles Held:

Office Assistant
Customer Service Representative
Shuttle Bus Driver

Degrees

Stradford Career Institute - St. Albans ,Vermont 01/2017 Associate of Arts : Fashion Design
Stradford Career Institute - St. Albans ,Vermont 2020 Associate of Science : Funeral Services And Mortuary Science

Office Assistant Resume Example

Resume Score: 80%

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