I have experience as a professional and well-rounded office assistant with superior clerical skills and retail expertise. I am successful at satisfying customer needs while meeting and exceeding business objectives. I can smoothly handle administrative tasks, including coordinating mail, and records. I am also a polite and attentive sales associate offering excellent customer service, organization and time management skills. I am experienced in coordinating invoicing and billing activities an bring 8 years of retail and administrative experience in multiple business settings.
Skills
Mail management
Minor knowledge in Excel spreadsheets
Understands grammar
Time management
Strong interpersonal skills
Self-starter
Dedicated team player
Professional and mature
Report writing
Merchandising knowledge
Relationship selling
Cash handling accuracy
Sales development
Sales expertise
Reliable and punctual
Customer- and service-oriented
Retail merchandising expertise
Documentation and recordkeeping
Money handling
Product Sales
Team player mentality
Cash register operation
Listening skills
Outgoing personality
POS system operation
Opening and closing procedures
Food safety understanding
Relationship building
Preparation oversight
Multitasking
People skills
Active listening
Work History
03/2018 to 09/2019
Office AssistantRv Retailer – Prescott, AZ,
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
Tracked office stock and maintained inventory in neat and organized fashion.
Monitored calendars and scheduled appointments based on the appliance technician & delivery men's availability and established load limits.
Filed and retrieved records to support business needs and boost team productivity.
Answered approximately 30-50 phone calls daily and pleasantly welcomed visitors to office.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Collected payments, issued receipts and updated accounts to reflect new balances.
Maintained business records by updating customer information.
Dispersed incoming mail to correct recipients throughout office.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Helped average of 15-20 customers per day by responding to inquiries and locating products.
Processed orders through the company's data system and coordinated product deliveries.
02/2017 to 02/2018
Permit CoordinatorEverstream – Milwaukee, WI,
Traveled to various establishments to check licenses and permits.
Handled payment collection for new or renewed licenses, issued receipts and updated accounts.
Maintained knowledge of solar laws through city officials and plan engineers.
Input data and updated SolarCity employee portal with updates on pending jobs.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Checked documentation for appropriate coding, catching errors and making revisions.
Contributed to development, planning and completion of project initiatives.
09/2015 to 02/2017
Sales AssociateTrue Religion Apparel, Inc. – Allen, TX,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of 10-12 customers per day by responding to inquiries and locating products.
Prepared cash deposits up to $5000 with zero discrepancies.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 15% or more.
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reset store displays for special events and seasonal merchandise changes.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Listened to customer needs to identify and recommend optimal product selections.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
06/2012 to 09/2015
Sandwich ArtistRenown Health – Reno, NV,
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Organized food preparation stations and replenished supplies regularly.
Completed efficient store opening and closing procedures each day.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Took orders, prepared foods and processed payments.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Completed opening, closing and shift change tasks to promote store efficiency.
Assisted customers, including answering questions and preparing orders.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Restocked kitchen supplies by rotating food according to dates and frequency of use.
Answered guest questions, delivering most accurate and updated information available.
Verified orders and bagged items for easy transport.
Quickly prepared accurate orders within expected 10-minute timeframe.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
Expected in 06/2011
High School Diploma: San Juan Hills High School - San Juan Capistrano, CA GPA:
Graduated with 3.6 GPA
Expected in
No Degree: Fashion Merchandising Orange Coast College - Costa Mesa, CA GPA:
Expected in
No Degree: Fashion Merchandising Saddleback College - Mission Viejo, CA GPA:
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