Goal-oriented Office Assistant polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele.
As an Office Assistant, it is required of me to multitask, prioritize, communicate effectively, use customer service skills , and to perform my duties with accuracy. At the Special Handling desk, agency's pay a fee to have pay warrants expedited for specific times. Once I receive the claims schedules and requests, I then process the requests from the agency's based on specific times. In order to release the warrants, I have to correspond with our accounting unit to make sure each pay request have enough funds to release it to the agency. To perform my duties effectively, It is required of me to prioritize; work on special handling requests that are due the earliest to avoid delay's. Multitask; Along with time sensitive requests, I also have to handle No Times, EFT's, and preparing the claims schedules for the next day. I perform other duties on a daily basis as well; generate pay warrant reports from the Fi$CAL database to schedule printing for the following day to release to the agency couriers for pickup. Escheat Reports; combine reports printed for each state agency and release to various accounting units. I perform other duties when needed; Assembling monthly payroll reports, disbursing pay warrants to different state agencies and departments, and working the helpdesk over the phone to assist payees and employers from different agencies regarding warrants. When needed, I assist with master payroll at the end of each pay period whenever the workflow gets backed up.
As a seasonal clerk, it is essential to have strong office and computer application skills. The necessities that are required of a Seasonal clerk include; following and listening to instructions, completing tasks before deadlines, customer service, and multitasking. Duties performed on a daily basis include: Mail; mail is done daily which involves receiving, opening, date stamping, sorting, and distributing mail to various units. Filing; Once forms and applications are processed, I then organize forms based on app type and file in proper folders based on alphabetical order. Computer applications and Databases; Once I receive forms and applications, I then enter information from the applications into the database for recording. For applications already in the system, I update and add new information to existing records. Proofreading; proofreading is performed often when receiving incoming applications which requires reading, paying close attention to detail, and understanding documents. Maintaining and operating office machinery; another duty that is required is operating office machinery such as phones, printers, and fax machines. Processing Requests; I assist with processing requests as directed through DOJ's AAJC database for agency's wanting access to review applicants background check results for whenever the agency's conduct background checks before they hire a potential applicant. processing name and address changes through our helpline desk is also a common task.
Being a cashier requires me to have the necessary skills to use technology including point of sales computers (cash registers, payment terminals and self checkout machines), work as part of a team, multitask to provide great customer service. My job requires me to multitask: I am timed on each transaction and am required to complete transactions accurately and efficiently while connecting with each guest by eye contact, an authentic smile and engaging in appropriate conversations while completing transactions accurately and efficiently and complying with all cash handling and safety related procedures, then acknowledging the next waiting guest as soon as they arrive in my lane. Routine duties include ringing up purchases and handling customer orders to make sure they're served quickly and efficiently, handling returns and refunds, working with deposit and withdrawals of large funds, answering calls, resolving guest concerns in a positive and helpful manner, assisting customers with their questions about products and merchandise, and stalking shelves.
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