Office Assistant Resume Example Umass Amherst Disability Services

OFFICE ASSISTANT

Professional Summary

Motivated Barista skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Also a resourceful and driven professional with 3+ years' experience. I am respectful, outgoing and courteous Grocery Store Produce Clerk looking to join a team committed to providing healthy and sustainable foods to the community.

Skills

Menu expertise
Integrity
Creating and running merchandising programs
Product stocking
Accurate money handling
Upselling techniques
Problem-solving
Employee training
Customer service oriented
Thrives in fast-paced environment
Sales expertise
Food safety procedures
Outgoing and energetic
Decision-making
Sanitation requirements
Managing changing priorities
Attention to detail

Food allergy knowledge
Client relations
Friendly demeanor
FERPA license
Liquor and smoking laws familiarity
Customer service
Strong communication skills
Trash compactor operation
Electric pallet jack operation
Written communication
Presentation skills
Weights and measures
Quick learner
Critical thinking
Cash handling expert
Adaptability

Work History

Office Assistant | 09/2018 to Current
Umass Amherst Disability Services - Amherst, MA

Answered and managed incoming and outgoing calls while recording accurate messages.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Opened and properly distributed incoming mail.
Compiled company information and related material and distributed it to candidates.
Helped distribute employee notices and mail around the office.
Attended to office operations and required paperwork.
Communicated proactively with the supervisor and immediately brought issues to their attention.
Greeted guests in a friendly and personable manner.
Worked with the management team to implement the proper division of responsibilities.
Responded to student concerns with friendly and knowledgeable service.

Fruit Cutter | 05/2017 to Current
Shaw's Supermarket - Shrewsbury, MA

Responsible for creative design for prominent fruit trays.
Weighed, packaged and labeled fruit and vegetable products, following proper dating procedures.
Cleaned produce aisles, storage areas and work areas, following all health and safety guidelines.
Developed knowledge about products and sales items to answer shoppers' questions.
Prepared for large parties and reservations, anticipating planning and staffing needs.
Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
Upheld highest standard for cleanliness of glass and silverware.
Affected quick resolutions to customer problems and brought in management when needed.
Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
Removed discontinued, old and slow-moving items from shelves.
Maintained stockroom and warehouse.
Assisted guests with finding items.
Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
1.5 years leadership experience.

Barista | 05/2015 to 05/2017
Panera Bread Co - Shrewsbury, MA

Created original artwork for specials board display daily.
Engendered customer loyalty by remembering personal preferences and allergy information.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Conducted successful cash audits at the end of each shift.
Complied with standards for merchandising, stocking and storing product.
Constantly expanded personal knowledge of coffee styles and varieties.
Prioritized drink requests while managing interruptions.
Developed and demonstrated skillful and creative latte art to engage customers.
Educated coworkers and customers about new products.
Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
Accurately took to-go and special orders via phone.
Assisted staff in building their expertise of coffees, teas and merchandise.

Education

Shrewsbury Sr High School - Shrewsbury, MA | High School Diploma2017

Member of Black History Committee 4 years
Member of GSA
Member of the Shrewsbury Rowing Team
Member of the Choir and Musical performances

University Of Massachusetts - Lowell - Lowell, MA | 2017-2018 Fall & Spring Going Back In 2019 SpringPolitical Science With A Minor In Legal Studies

University Of Massachusetts Amherst - Amherst, MA | Fall 2018, Transferring In Spring 2018Legal Studies, Expected in 2021

Affiliations

Member, Sigma Sigma Sigma, 2018 to Current
Member of the Black Student Union

Resume Overview

Companies Worked For:

Umass Amherst Disability Services
Shaw's Supermarket
Panera Bread Co

School Attended

Shrewsbury Sr High School
University Of Massachusetts - Lowell
University Of Massachusetts Amherst

Job Titles Held:

Office Assistant
Fruit Cutter
Barista

Degrees

Shrewsbury Sr High School - Shrewsbury , MA | High School Diploma
University Of Massachusetts - Lowell - Lowell , MA | 2017-2018 Fall & Spring Going Back In 2019 Spring
University Of Massachusetts Amherst - Amherst , MA | Fall 2018, Transferring In Spring 2018

Office Assistant Resume Example

Resume Score: 80%

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